PRODUCT SPECIALIST - JOB DESCRIPTION

Product Specialist at Gorilla Rx Wellness Co. is responsible for patient and

caregiver intake, product transactions, and providing excellent customer

service to a variety of audiences. The Product Specialist must maintain a

thorough understanding of medical and recreational cannabis strain

varieties, derivatives and infused products based on current offerings in

the California market and current cannabis science. This position provides

superior customer service and educational guidance to registered patients

and caregivers. The Product Specialist must maintain a professional

appearance, organized work environment and dispensary appearance. The

Product Specialist reports directly to the Dispensary Assistant Manager

and Dispensary Manager.

This position is open to local applicants only and is not eligible for

relocation assistance.

CORE JOB DUTIES (includes but not limited to)

Customer Service and Sales:

• Greet patients and caregivers as they enter the dispensary. Provide

exceptional service for new and returning patients, anticipate and

answer any questions they may have, and provide outstanding new

patient guidance.

• Obtain the appropriate documentation from each patient and caregiver

at every visit, ensuring validity of his or her identification and registration

with the State;

• Record each visit using the patient management software, ensuring

accuracy of customer and caregiver information, and recording notes if

necessary;

• Observe and maintain all applicable patient confidentiality requirements;

• Communicate with management to maintain a steady customer traffic

flow to maximize sales and customer satisfaction;

• Meet and exceed set sales goals;

• Respond to and resolve customer requests, complaints, or compliments

in person, through email, and on the phone, escalating for supervisor

support as needed; and

• Maintain organization of records, desk space, dispensary and waiting

room through daily upkeep and light cleaning;

Medical Marijuana Education and Guidance:

• Maintain knowledge of all applicable state and local laws, all medicine,

products and services provided, as well as documentation processes in

accordance with the State of California;

• Maintain a basic understanding of the medicine, products and services

provided at Gorilla Rx Wellness Co.;

• Educate patients and caregivers on medicating options and methods,

strain information, medicine effectiveness for specific ailments and

cultivation methods;

• Record specific requests, preferences, and notes concerning customer

and caregiver registration status using the patient management

software; and

• Maintain awareness of customer input and suggest changes to improve

service or product.

Processing Transactions:

• Collect payment and process transactions after order verification;

• Apply transaction amount to each customer’s allocated amount in

accordance with state and local law;

• Prepare and build patient and caregiver online and pre-orders.

• Provide receipt for each transaction.

Documentation:

• Prepare documents as needed to assist customers’ intake and

registration within our dispensary;

• Ensure accurate information is recorded for all patient and caregiver

registration, sales and preferences; and follows all guidelines issued by

the State.

• Communicate inventory levels with Assistant Manager and Dispensary

Manager to maintain accurate record, and place purchase orders as

needed;

• Assist in Audit and Inventory tasks as assigned.

Additional Duties as Required.

CORE COMPETENCIES

• Knowledge of State of California and City of Los Angeles laws,

regulations and rules related to medical marijuana.

• Accurate data-entry and record keeping.

• Desire to learn about our products.

• Ability to answer multi-phone line system.

• Strong attention to detail, organizational skills and time management

abilities.

• Superior communication and customer service skills: Must be positive

and welcoming.

• Proficiency and accuracy in using windows-based software, POS

software, and internet navigation.

• Ability to work in a fast-paced, changing and challenging environment.

EDUCATION AND BACKGROUND REQUIREMENTS

• 2-3 years of previous sales experience preferred.

• Must be and remain compliant with any and all legal or company

regulations for working in the cannabis industry.

• High School Diploma or GED required.

• Minimum of 21 years of age as required by state statute.

• Must pass background checks.

ADDITIONAL REQUIREMENTS

• Must have reliable transportation; flexibility in scheduling. Working hours

include holidays and weekends.

• This job function may include walking or standing for extended periods of

time, as well as stooping, bending over and/or crouching. Must be able to

lift, carry and balance up to 30 pounds (100 pounds with assistance).

Job Types: Full-time, Part-time

Pay: $32,000.00 - $45,000.00 per year

Expected hours: 20 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid time off
• Paid training

Experience level:

• Under 1 year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Los Angeles, CA 90008 (Required)

Ability to Relocate:

• Los Angeles, CA 90008: Relocate before starting work (Required)

Work Location: In person