You haven't searched anything yet.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills& wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Title: Support Specialist
Department: Interim Housing
Project: Cloverfield
Reports to: Program Manager
Schedule: Sat-Sun 7:00am-3:30pm
Status: Part-time, Non-Exempt (Hourly), Non-Management
Benefits: 403b, sick time, vacation time, holidays, EAP, company discounts, anniversary gift, stipends for bilingual and other skills/participations
Summary
A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the client's and the shelter itself.
Essential Duties and Responsibilities * Act as the first point-of-contact for all immediate client needs and requests such as phone use,linens, water, etc.* Monitor and oversee the floor including communal areas, patios, bathrooms, dorms andshowers, ensuring program guidelines are upheld and that the physical site is well-maintainedand safe, including general cleaning duties* Be visible on the floor at all times and actively engage and welcome clients* Conduct regular, thorough walk-throughs of the facility* Create a supportive environment to ensure client progress towards stability* Attend relevant staff meetings, trainings and retreats as scheduled* Oversee client cubicle/bed area maintenance in a trauma-informed manner* Facilitate a client engagement activities, such as groups or other activities* Complete incident reports, update shift logs, and document in HMIS, as needed and emailrelevant documents/updates before the end of each shift* Develop effective, trusting relationships with clients and use a client-centered approach thatincludes motivational interviewing, harm reduction, and trauma-informed care* Intervene during crises to actively de-escalate situations, with client and staff safety in mind,using non-violent communications skills* Work as part of a team to provide comprehensive, integrated care toindividuals experiencing homelessness, mental illness, and substanceaddiction* Communicate effectively, and in a timely manner, with management, peers, and clients* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws* Other duties as assigned
Qualifications/Requirements: * High school/GED degree* Minimum one (1) year experience in related work* Possess effective customer service skills and the ability to handle difficult situations* Ability to work independently and think critically* Ability to communicate in a language other than English strongly preferred but not required* Ability to act in a professional manner regardless of circumstances* Commitment to improving the community through empowerment and dignity* Familiarity with non-violent crisis intervention* Familiarity with issues faced by population served* Ability to self-motivate and to appropriately organize and motivate others* Computer literate; able to use computerized database system for information management* Ability to work as a team member* Able to obtain and maintain Food Handlers, CPR and first aid certification* Demonstrate an ability to take initiative towards continued professional development
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
Benefits& Perks
Part Time
$59k-81k (estimate)
05/02/2024
05/17/2024
thepeopleconcern.org
LOS ANGELES, CA
500 - 1,000
Private
JULIE GUEST
$10M - $50M
Social & Legal Services
The following is the career advancement route for Support Specialist - (Part-Time) (Saturday-Sunday 7am - 3:30pm) positions, which can be used as a reference in future career path planning. As a Support Specialist - (Part-Time) (Saturday-Sunday 7am - 3:30pm), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist - (Part-Time) (Saturday-Sunday 7am - 3:30pm). You can explore the career advancement for a Support Specialist - (Part-Time) (Saturday-Sunday 7am - 3:30pm) below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/23/2022: Greensboro, NC
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/23/2022: Florence, SC
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/03/2022: Hopkinsville, KY
The specialists work along with the staff members to supervise the assigned projects by an organization.
03/01/2022: Sarasota, FL
The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
01/23/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
04/04/2022: Philadelphia, PA
Proven work experience as a Sales support specialist or Sales support associate.
04/18/2022: Galveston, TX
Tech support specialists need good communications skills.
01/23/2022: Milwaukee, WI
Gain experience with operating systems.
02/19/2022: Grand Rapids, MI
Learn Relevant Tech Skills and Gain Experience.
03/04/2022: Petersburg, VA
Step 3: View the best colleges and universities for Support Specialist.