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Requirements
Operations Manager of Admissions , School of Continuing Studies - Georgetown University
The School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.
Reporting to the Assistant Director of Admissions, the Operations Manager of Admissions manages the main admissions inbox and phone line. This person will be responsible for ensuring that prospective students who reach out to the Office of Admissions receive a response within 48 business hours. The Operations Manager is also responsible for processing application documents and managing conditional admission processes for SCS degree-seeking programs. Other responsibilities include but are not limited to:
Manage the admissions inbox, phone line, and application documents in a timely manner
Maintain a solid knowledge of Salesforce/TargetX as it pertains to admissions operations
Oversee the soft copy and electronic input of student application documents into internal Admissions drive and Salesforce/TargetX - including but not limited to the inputting and importing of English proficiency test scores, transcripts, evaluations, letters of recommendation, and other supplemental application materials
Oversee the data integrity of the admissions office as it pertains to data entry and the ongoing maintenance of accurate student records; and provide regular feedback to Assistant Director to ensure the highest data integrity standards in the Admissions Office
Manage conditional admission process and ongoing communication with admitted students
Manage the general office supply and marketing material inventories for the admissions office
Expand and maintain the admissions processing manual to support daily admissions operations and ongoing training
Work with the Assistant Director to assign tasks to Admissions student workers as needed to support Admissions operations
Collaborate with upper management on all aspects of admissions operations
Qualifications
Bachelor's degree or higher
One or more years of progressive experience in an organizational setting
Strong knowledge of CRM such as Salesforce
Proficient in Microsoft Office and comfortable with database maintenance
Detail-oriented team player, and provide high levels of service
Capability for leadership, initiative, and timely follow-through with minimal direct supervision
Ability to communicate effectively, possess strong organizational skills, and to utilize procedural writing skills
Ability to work collaboratively in a team environment
Excellent oral and written communication skills
Work Mode: Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation .
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .
Benefits:
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.