Full Potential HRT Clinic provides Portland, OR , Renton WA and Bellevue WA, with unrivaled state-of-the-art comprehensive hormone replacement therapy (HRT), as well as revolutionary treatments for weight loss, regenerative joint health, aesthetics and sexual dysfunction treatments for men and women.

Our Values are what drive us forward. They provide the framework for making decisions like who we hire, who we promote and how we get things done! We value integrity, excellence, transparency and accountability.

Life at Full Potential HRT Clinic - We create an environment where great people can do great work. Everyone at Full Potential HRT Clinic is encouraged to bring their best selves to work, and are given the resources and opportunity to realize their own personal success. We believe in collaboration, camaraderie and collective hard work without egos or pretense. Our culture fosters an environment that rewards employees based on merit and performance, not tenure. What’s more, we have a respect for the commitments we all have outside of work and the trust and flexibility to attend to them.

We are seeking a like-minded individual who is excited to nurture an inclusive environment and who will add to our incredible culture. In addition, someone who embraces integrative health care and the merging of conventional and complementary medical philosophies to provide the best care possible to all patients regardless of cultural, racial, ethnic, sexual, and spiritual background.

About the position

• This is a 40 hr/wk position
• Work Schedule: Monday- Friday 8-530
• Salary $50,000-60,000 per year
• Reports to Executive Director

Essential Functions/ Major Responsibilities

OPERATIONS

• Closely monitor systems between providers and billing to ensure operations (medical charting/documentation of encounters and medication orders) are working to maximize accuracy to protect clinical program revenue.
• Orders medications and supplies in the right amount to reduce outdated medications and eliminate needless inventory stock and storage and informs others of vendor changes
• Properly processes invoices and prescription records and archives in accordance with company policies and applicable State and Federal laws and regulations
• Prescription Processing: Accurately and completely inputs all prescriptions and/or patient data into the Lifefile System according to policies and procedures
• Ensures established inventory standards for all supplies and equipment, maintains adequate stock of items, ensures correct rotation of stock.
• Coordinates the predictive and preventive maintenance and repair on facilities, systems and equipment
• Compliance – Ensures clinic compliance with all regulatory agencies governing health care delivery
• Oversee and assure HIPAA, OSHA, Safety, and other regulatory requirements are met

OSHA safety management

• Develop and execute policies and operational goals designed to address and prevent workplace injuries and illnesses
• Perform management and supervisory functions to ensure that the office meets performance standards established in procedures, policies, and law
• Demonstrates and incorporates principles of safety and infection control into daily activities as outlined in organizations policies/procedures

Patient interactions:

• Checks in patients include gathering patient information, collecting payments, creating new charts
• Checks out patients to include addressing any additional patient concerns or needs.
• Schedules all patients within provider guidelines.
• Answers telephone and triages calls to determine urgency; transfers and/or leaves messages for staff and follows-up on telephone inquiries; directs callers to other providers, staff or departments when appropriate.
• Monitors missed appointments and handles per protocol.
• Completes opening and closing responsibilities consistently and timely
• Maintain accurate patient charts and ensure strict confidentiality in regards to patient accounts
• Coordinate with Back Office staff to manage care of patients
• Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging

Medical Support

• Venipuncture and blood collection
• Management of medical supplies
• process blood samples
• Conduct vitals
• Room patients
• Perform injections

Benefits

• 120 hours of PTO ( includes sick time)
• Employer-sponsored health care plan after 90 days of employment
• 401 k Match 3% employer automatic / non-elective contribution after 12 months.
• Additional pre-tax FSA plans are available for those with family dependent care needs.
• Employee discounts on product, services and procedures.
• Employer paid HSA contribution of $100 per month
• 8 paid holidays per year

Qualifications

• 1 year of experience in medical office setting
• MA/phlebotomist certification
• Active BLS certification
• 1 year of customer service experience
• High degree of accuracy and attention to detail
• Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines.
• Ability to provide service excellence, kindness, and compassion to all patients and other Full Potential HRT Clinic team members
• Knowledge of OSHA guidelines and standards
• Excellent time management skills
• Ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• EHR experience preferred
• Basic applied math skills, including calculations and conversions
• Skilled in developing and maintaining professional relationships

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 2 years (Required)
• Medical office: 1 year (Required)

License/Certification:

• Certified Phlebotomy Technician (Required)

Work Location: In person