About Fresha

Fresha is the only subscription-free appointment booking software for beauty and wellness businesses.

Available in 120 countries worldwide, used by 100,000 businesses and 450,000 professionals worldwide. Over 800 million appointments have been booked through Fresha to date.Salon, barbershop and beauty professionals can use the platform to manage their entire operations with intuitive software and financial technology solutions. Fresha has zero monthly fees with optional paid features, including card payment processing.

The Fresha ecosystem gives beauty and wellness professionals everything they need to run their businesses seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, product inventory, and team management, all in one place.

Fresha also allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace.

Fresha is headquartered in London, United Kingdom, with global offices in New York City, Vancouver, Sydney, Dubai, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors

Base Salary: $75,000

Commission OTE: $25,000

Total OTE: $100,000

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Reporting directly into the Team Lead Account Management , and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform. 

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

What you will be doing

• Collaboration - Work closely with other departments to ensure a seamless partner experience
• Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
• Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

• Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
• Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation 
• Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
• Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever requiredComfortable working in a fast-paced and changing environmentDemonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry

• Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin
• Experience with selling multiple products at a time
• Experience with a CRM
• Experience with growing and executing a sales pipeline

• Screen Call - Video-call with a member from the Talent Team - 30m
• 1st Stage - Video-call/in-person with Team Lead Account Management - 45m
• Final Stage - In-person with Team Leads and Head of Commercial - 60-75 MINUTES

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.