Position: Account Manager

Location: Grand Rapids, Michigan 

Job Description:

The Account Manager role is a position that will execute on specific, defined objectives to exceed customer expectations and augment primary selling activities in the areas of account adoption, retention, and expansion to minimize customer churn and maximize portfolio penetration of customer accounts. The Account Manager role will also conduct ongoing customer post-sale performance analysis and link appropriate resources to address evolving customer needs. The role will support Forward customers and be measured on customer growth, expansion and retention targets.

Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!

Core Responsibilities & Duties:

• Drive customer and revenue retention
• Work through new business onboarding and implementation as a liaison between sales and the customer enablement/onboarding teams to transition prospects into active users and improve new business acquisition rates
• Foster outstanding customer relationships by providing input to business reviews, project managing solutions, exhibiting outstanding communication skills, both oral and written
• Leverage tools and dashboards to understand the customer’s business and supply chain to analyze customer needs to engage internal partners to develop and implement solutions
• Penetrate the customer’s organization to develop an understanding of the customer’s business and supply chain post sale needs to enhance customer experience
• Collaborate with internal Forward business partners including sales and operations to ensure the customer’s needs are met while creating a customer-specific fact base to project manage root cause----corrective action as necessary
• Utilizing and mastering our CRM application “Salesforce.com”
• Contribute to customer adoption of the Forward portfolio of services as well as tools and technologies to simplify and improve overall customer experience
• Demonstrate integrity, initiative, organization, discipline, and adaptability while working in a dynamic selling environment
• Provide customer contact in an assigned territory necessary to achieve retention, renewals and revenue expansion as measured by expanded use of the Forward portfolio
• Work directly with clients to help solve their problems and ensure their satisfaction while they are an active account
• Other duties as assigned

Qualifications:

• Bachelor's degree in Business, Sales, or a related field preferred
• 3 years of experience in account management, preferably in the transportation or logistics industry
• Proven track record of achieving sales targets and growing accounts
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work independently as well as in a team environment
• Knowledge of CRM software (Salesforce) and Microsoft Office Suite

Skills:

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced/high volume sales environment

Forward Air is an Equal Opportunity employer