Job Overview:

As an Administrative Assistant, you'll be responsible for assisting to the administration and coordination of all of the day-to-day operations of an assigned Community Association including handling customer service function and maintaining communication with Board of Trustees and homeowners.

Your Responsibilities:

• Provide a friendly and welcoming atmosphere when residents and guests of Hedingham visit the Athletic Center. Greet everyone that comes in whether it be to work out or ask questions.
• Answer the phone calls of residents and vendors at the front desk of the Hedingham Athletic Club. Take down notes, etc for other staff.
• Set up new residents with FOB access to the various amenities offered.
• Assist Residents in the scheduling of Amenity Rentals, provide tours of the Rental Amenities, etc.
• Streamline processes and procedures for the front desk operations.
• Provide Account Balance information to residents and assist with work orders, account issues, complaints etc.
• Edit homeowner work orders and information using the Connect System.
• Provide a range of support services to the Property Manager, Assistant Manager, and Hedingham Board of Directors. This can be, but is not limited to, reports using Excel, Powerpoint, Word, etc…
• Assist in the Violations Process which may include the mailing of letters, sending emails, etc.
• Process repair and maintenance requests.
• Provide excellent customer service and maintain open lines of communication with fellow
  associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components

Skills & Qualifications:

• Minimum of 3 years business experience in an administrative capacity or related experience
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.