Job Description Customer Service Representative - 2d Shift ( **Job Number:**

LOC00927 ) **Description**

At LDRM we streamline the review, validation, compliance and submission of virtually any government-specific system application. That enables our customers to achieve predictably lower costs, greater information security, leaner operations and more effective digital government. LDRM specializes in background investigation support, records management, business automation and optimization, and administrative support.

LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: ,

Build your future with us!! Apply today!

As our Customer Service Representative, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database.

**In this role you will:**

* Determine customer requirements by asking probing questions.

* Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them.

* Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems.

* Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.

* Maintain our call center database by entering or updating information.

* Keep equipment operational by following established procedures, and by reporting malfunctions.

**Qualifications**

**Your Minimum Qualifications to be a CSR I:**

* Strong verbal and written command of the English language

* Strong administrative and organizational skills

* Basic computer skills

* Excellent interpersonal and communication skills

* You must demonstrate a professional work ethic

* Ability to work both self-sufficiently and collaborate as part of a team

* Analytical skills and attention to detail to successfully analyze and evaluate trends, and disseminate information to a wide audience

* Must successfully complete a criminal and credit background check, and obtain a government clearance

* Must successfully complete a computer-based assessment on typing skills with a score of 20 WPM

* Must successfully complete a computer-based assessment on basic computer skills with a score of proficient/highly proficient

* Must successfully complete a computer-based assessment on critical thinking with a score of 31% or better

* You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

**Physical Demands:**

While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

*We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.*

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

*In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.*

**Primary Location**

: US-NH-Portsmouth