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Full Time Customer Service Representative, Jacksonville Walmart Branch
Job Category : Customer Service Requisition Number : FULLT001561 Showing 1 location Job Details
Description
GENERAL DESCRIPTION OF POSITION
Provide warm and friendly service to customers and potential customers. The CSR is responsible for retaining and servicing existing relationships and opening new deposit accounts.
The CSR will also be responsible for promoting and cross selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sale and deepen relationships to existing customers.
2. Perform teller transactions with accuracy to minimize teller outages.
3. Responsible for opening consumer and business accounts and with accuracy to ensure operational excellence is achieved.
4. Committed to "living" the Company's core values and mission statement.
5. Understands the mechanics of opening new accounts and teller duties and is able to perform all of the essential duties of these functional areas of the branch with a high degree of expertise to ensure consistency with all company practices, policies, and procedures.
6. Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives.
7. Provides "flawless" service at all touch points within the branch.
8. Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market.
9. Supports the attainment of branch goals.
10. Collaborates with Retail Management, Training, Internal Audit and Security on compliance issues and process improvement.
12. Assess customer needs in order to cross sell appropriate products and services.
13. Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management.
14. Develop and build customer loyalty.
15. Adheres to work schedules as directed by the Branch Manager.
16. Maintains positive, friendly, and professional attitude and appearance.
17. Responsible for tracking and monitoring of all required documentation.
18. Perform any other related duties as required or assigned.
PHYSICAL ACTIVITIES
frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.
ADDITIONAL INFORMATION
Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.
Qualifications
Skills
Behaviors
Motivations
Education
Required
High School or better.
Experience
Required
Minimum of three months cash handling experience
Minimum of three months customer service experience
Preferred
Banking experience preferred, but not required
Licenses & Certifications
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-03-07
Full Time
$33k-40k (estimate)
03/10/2024
04/03/2024
The job skills required for Customer service representative include Customer Service, CSR, Cash Handling, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.