Company Overview

Headquartered in Atlanta, GA, EyeSouth Partners (“EyeSouth”) is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

EyeSouth’s affiliate network currently consists of over 135 doctors practicing at 70 locations throughout Georgia, Florida, Tennessee, Alabama, Louisiana, and Texas. EyeSouth is experiencing tremendous growth due to favorable organic growth trends and an impressive track-record of successful affiliations (M&A).

Position Summary

At Gainesville Eye Associates our goal is to improve the quality of our patients' lives through better vision. We specialize in state-of-the-art bladeless laser technology for cataract surgery. We have five convenient locations in Gainesville, Braselton, Cornelia, Toccoa, and Cleveland to serve your medical and surgical eye care needs. As one of the Georgia's premier cataract surgery practices, we look forward to helping you create a new vision for your future, as well as an improved lifestyle. We are looking for a Call Center Representative. If you are interested in this opportunity, please submit your application.

Responsibilities

Responsibilites include:

• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
• Scheduling and rescheduling patient appointments
• Maintaining cohesive physician schedules for all locations
• Obtaining necessary information from patients to create a comprehensive medical advisory
• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
• Able to maintain composure and patience with demanding phone calls
• Accurately and efficiently process and transfer calls as needed using a multi-line phone system
• Maintains clean, orderly working area and shared work space
• Attends required meetings and participates in committees as requested
• Participates in professional development activities and maintains professional affiliations
• Maintains confidentiality in regard to patient accounts status

Qualifications

EDUCATION: High school diploma or GED at the minimum.

EXPERIENCE: Minimum of 6 months of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer and practice software.

REQUIREMENTS: Computer skills, customer service skills, ability to travel to other office locations on occasion, ability to stay late or come in early if needed.

Company Benefits

Gainesville Eye Assocaites offers a competitive benefits package to its employees:

• Medical• Dental• Vision• 401k w/ Match• HSA/FSA• Telemedicine (100% company paid)• EAP (100% company paid)• Group Life/AD&D (100% company paid)• STD (100% company paid)• LTD (100% company paid)• Generous PTO Package• 7.5 Paid Holidays• Flexible Scheduling• Employee Discounts and PerksGainesville Eye Assocaites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.