About us:

Electri Comms is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country. The idea is simple; grow our client’s new customer baseline, create retentive customers through individualized attention, and add to the overall brand awareness of the client through professional teams.

We are looking for a Call Center & Customer Service Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Type:

Full-time

Salary:

$18.50 - $31.00 per hour

Job Responsibilities:

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Call clients and customers to inform them about the company's new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• High School Diploma or GED required; college degree preferred

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications

• Bilingual language skills a plus

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday