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At the Teachers Retirement System of Georgia, our mission is to provide pension education, safeguard plan investments, and efficiently administer retirement benefits. Our vision is to be the premier retirement system providing exceptional and comprehensive service. As the largest public retirement system in the State of Georgia, we are always looking for potential talent who share our commitment to enhancing the retirement experience for our members and retirees. While there may not be a specific opening at this time, if you’re looking for a great place to work where you can grow and make a difference, we’d love to hear from you! Currently, we are accepting resumes for Retirement Counselor position in Atlanta, GA.
TRS is currently hiring for the following position:
Customer Care Agent (Call Center)
Salary is $40,600
Job Summary
Under close supervision, this position will answer incoming telephone calls, e-mails, faxes from members regarding general and specific account and plan level information.
MINIMUM QUALIFICATIONS & EDUCATION
PREFERRED ADDITIONAL QUALIFICATIONS
None.
Essential Duties & Responsibilities
The physical demands of the work job is sedentary work which involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
While performing the duties of this job, the employee will also regularly be required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, specific vision abilities required by this job include close vision requirements due to computer work
ADDITIONAL INFORMATION
In addition to a competitive salary, TRS offers a generous benefit package, which includes a pension plan;401(k) with matching contribution; 12 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily
receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Candidates for this position are subject to a reference and a background check.
The Teachers Retirement System is an Equal Opportunity Employer
Full Time
$32k-40k (estimate)
10/09/2023
06/06/2024
The job skills required for Customer Service Agent I include Customer Service, Call Center, Customer Care, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent I positions, which can be used as a reference in future career path planning. As a Customer Service Agent I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent I. You can explore the career advancement for a Customer Service Agent I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.