Join our dynamic Yardi team as a Customer Service Specialist, where your passion for providing exceptional service will make a direct impact on our clients using the Yardi HUD product. In this role, you will respond to inbound calls, emails, and chats from clients and website users to provide information and support to real estate brokers and agents. Responsibilities may include responding to public listing inquiries, providing web application assistance, and reporting requests.
What You'll Do:

• Respond to inbound phone calls, emails or chat-based customer inquiries efficiently.
• Troubleshoot and assist customers with navigation of site.
• Maintain a high degree of professionalism, availability, dependability, and flexibility.
• Deliver a highly professional customer service experience.
• Handle service request/work order with efficiency and accuracy.
• Document all communications per established procedures; create and update client records.
• Develop knowledge of Yardi procedures, best practices, and assigned skill set.
• Perform quality assurance and ensure user guides are accurate and Yardi HUD site is working as expected.
• Maintain and update user guides/manuals.
• Escalate issues to Team Leader when necessary.

Who You Are:

• 2-year college degree or equivalent experience.
• 2-year minimum experience in direct customer service.
• Demonstrates excellent telephone and written communication skills.
• Proficiency in MS Office and Google Chrome/Microsoft Edge
• Ability to communicate effectively, cooperatively, and persuasively.
• Ability to nurture a cooperative, team-oriented environment.
• Ability to treat all employees and clients with respect and dignity.
• Ability to prioritize and execute tasks within a fast-paced environment,
• Determination and self-motivation,
• Strong problem-solving skills.
• Good organizational skills.
• Ability to prioritize in a fast-paced environment with multiple tasks.
• Excellent written and verbal communication skills, including appropriate grammar and punctuation.
• Attention to detail.

Ideal to have :

• Experience with creative writing or technical writing.
• Spanish a plus.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Join our exceptional team of Customer Service Agents and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets
*lh