DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Atlanta, 3705 Wilson Rd

Division: Air & Sea
Job Posting Title: Customer Service Agent Logistics
Time Type: Full Time

Customer Service Agent Logistics

SUMMARY
The Customer Service Agent is responsible for ensuring a high level of service is provided to our customers. The role will be responsible for communications between the customer, drivers, and warehouse management relative to the daily work product, status, and expectations. The Customer Service Associate will prepare and maintain backup for customer invoices in compliance with company policy.

Duties and Responsibilities

• Processing the daily operational orders to ship out within the assigned deadlines
• Work directly with internal and external customers to meet and exceed expectations
• Exercises discretion and judgment on a regular basis to achieve Customer and company goals
• To assist with customer visits when request or facilitated with internal management
• To assist with employee training
• Escalate customer issues or requests when necessary
• Communicates with the team to discuss problems, issues, ideas for improvement
• Schedule freight pick up
• Greet and ensure all logistics visitors are properly signed in
• Coordinate between warehouse operations and onsight drivers and couriers
• Organize office files/documents
• Performs other duties as assigned by management
• Complete necessary reports
• Ensure high level of data quality and integrity by processing shipment accurately

Educational Background / Work Experience
Experience in Logistics Customer Service within the freight forwarding/supply chain/logistics industry preferred

Skills & Competencies

• Organized
• Detail oriented
• Ability to effectively work with others, in a team environment
• Ability to train and instruct others on how to perform tasks
• Excellent interpersonal and communication skills
• Ability to operate in global environment
• Self-managing and pro-active
• Strong written and verbal communication skills
• Able to work within deadlines

Language Skills:
Fluency in English is required
Knowledge of additional languages is a plus

Computer Literacy

• Proficiency in Microsoft Office Suite, namely Excel
• Experience in logistics software and systems preferred
• Knowledge with Cargowise and WMS programs

Working Conditions
This role is based in a warehouse environment.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $18.75 - $25.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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