16 Lead Call Center Representative Jobs in Atlanta, GA
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Lead Call Center Representative
$44k-57k (estimate)
Full Time
1 Week Ago
SENTA Partners is Hiring a Lead Call Center Representative Near Atlanta, GA
Description
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of the call center, ensuring efficiency and patient satisfaction.
- Leads a team of call center representatives, providing training, coaching, and performance evaluations.
- Monitor call traffic and manage staff scheduling to ensure adequate coverage at all times.
- Handle complex patient inquiries and resolve issues that escalate beyond the initial point of contact.
- Collaborate with other departments to streamline appointment scheduling, patient follow-ups, and information dissemination.
- Implement and uphold call center protocols and procedures in alignment with practice standards.
- Analyze call center metrics and compile reports on performance, suggesting improvements as needed.
- Ensure compliance with HIPAA and other healthcare industry regulations regarding patient information.
- Process external referrals for specialty care in a proper timeline.
- Drive initiatives to improve patient satisfaction and operational efficiency.
- Prior experience in a healthcare setting is highly desirable.
- Strong leadership and people management skills.
- Excellent verbal and written communication abilities.
- Proficient with call center technology and healthcare management software.
- Knowledge of medical terminology and understanding of healthcare operations.
- Ability to analyze data, understand trends and develop strategies to improve service.
- Bilingual (Spanish) preferred
Job Summary
JOB TYPE
Full Time
SALARY
$44k-57k (estimate)
POST DATE
04/20/2024
EXPIRATION DATE
05/08/2024
WEBSITE
sentapartners.com
HEADQUARTERS
Atlanta, GA
SIZE
<25
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