60 Call Center Supervisor Jobs in Atlanta, GA
Schindler is Hiring a Call Center Supervisor Near Atlanta, GA
Location: Atlanta, GA, Georgia, United States
Job ID: 74544
We Elevate... You
Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?
As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.
Join us as a
Call Center Supervisor
PRIMARY FUNCTION / DEPARTMENT OVERVIEW:
Schindler is on a journey to improve its processes, drive increased business value and optimize service delivery. The organization is moving to a Business Service Center (BSC), while expanding standardization and continuous improvement capabilities.
The Schindler BSC organization will play a major role in the pivot to process automation and leading practices. The evolution in the BSC aims to serve as a platform for future growth in the business and a model for innovation and unlocking customer potential. The team being assembled will be key in driving process standardization and optimization by centrally managing end-to-end processes, while meeting service delivery.
ESSENTIAL FUNCTIONS:
- Facilitate and support SCSN teamwork in completing all tasks relating to total customer satisfaction.
- Facilitate team meetings and develop contests and morale-boosting activities.
- Monitor SCSN Customer Service Associate's performance in operations, efficiency, procedural and quality service; provide guidance, counseling, development, and discipline in carrying out of their assignments; perform periodic informal as well as yearly performance reviews.
- Supervise and provide administrative support to a team of Customer Service Associates.
- Respond to internal and external customer requests; escalate when appropriate.
- Assist, support and make appropriate recommendations to achieve and maintain adequate shift requirements and staffing levels.
- Coordinate SCSN Customer Service Associate's training activities and provide personal development activities to ensure adherence to procedures and protocol, as well as promote individual growth.
- Support the roll-out of departmental and company initiatives and processes; provide feedback to key stakeholders.
- Process timely and accurate expense reports related to company credit card purchases.
- Work with Manager-Call Center to define KPIs & service-level agreements (SLAs) and establish realistic targets.
- Monitor process and operational KPIs to ensure effective delivery against targets and benchmarks.
- Work with Manager-Call Center to identify, support and lead Call Center improvement initiatives to drive desired business outcomes.
- Monitor efficiency of SCSN support tools and technical equipment; escalate when appropriate.
Your Experience
EXPERIENCE:
- Minimum 2 years of direct supervision of 10 direct reports.
- Minimum 5 years of Customer Contact or Call Center experience.
EDUCATION:
- Minimum 2 years of college credits; Bachelor’s degree preferred or equivalent experience.
CRITICAL SKILLS:
- Strong Organizational / Analytical skills.
- Communicator / Mentor / Leadership skills.
- Training / Presentation skills.
- Microsoft Office / Call Center Management systems (WFM, Call recording, CRM, real-time call metrics)
Our Commitment
- Fully vested 401k match (up to 7% of total compensation).
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
- Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business.
Job Summary
Other
Consumer Services
$49k-66k (estimate)
03/25/2024
07/20/2024
schindler.com
ELMHURST, IL
15,000 - 50,000
1874
Private
JIM PETERLIN
$1B - $3B
Consumer Services
Related Companies
About Schindler
Schindler is a manufacturer of escalators, elevators and moving walkways.
The job skills required for Call Center Supervisor include Call Center, Customer Service, Initiative, Teamwork, Continuous Improvement, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
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Step 3: View the best colleges and universities for Call Center Supervisor.
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