Description
Job Title: Call Center Representative
Overview:
We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries promptly. You will handle a high volume of incoming calls and maintain accurate records of customer interactions. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Responsibilities
•Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
•Resolve customer complaints efficiently and escalate issues as needed to ensure resolution.
•Use appropriate sales techniques to promote products or services to customers.
•Document all customer interactions and transactions accurately in the system.
•Meet or exceed individual and team performance goals, including call handling time and customer satisfaction metrics.
•Stay updated on company products, services, and policies to provide accurate information to customers.
•Collaborate with team members and other departments to improve overall customer experience.
Qualifications
•High school diploma or equivalent; college degree preferred.
•Excellent verbal and written communication skills.
•Strong problem-solving skills and ability to think quickly on your feet.
•Proficiency in basic computer applications and data entry.
•Ability to work flexible hours, including evenings, weekends, and holidays.
•Strong attention to detail and organizational skills.
•Ability to work well independently and as part of a team.