Job Description

Position Summary :

The ideal candidate will represent the company while developing customer relationships and maintaining a high level of customer satisfaction.

Additionally, plays a significant role in ensuring that the office runs smoothly with the ability to work without supervision, strong time-management skills and good at multitasking, as multiple parties or duties may require their attention at any given time.

Responsibilities : Provide support covering the front office / administrative duties on multi-line phone system, and operation of general office equipment.

Receiving, and distributing client purchase orders and invoicing. Customer Service Representative assists in administrative and clerical functions for the organization including but not limited to the following areas : Invoicing, Billing, Customer Service, and Sample Processing via FedEx / UPS or hand delivery .

Sample Processing : Will have responsibility for the receipt, distribution, tracking, storing, and disposition of all analytical samples, with strict adherence to ISO 9000;

17025 policies and procedures.

Other expectations : Coordinates with Operations Manager and other staff to provide clerical and administrative support as needed to various functional areas of the company;

performs related clerical work such as data entry, typing, filing, sorting, mailing, or shipping, as required. Ensures protection of Company Confidential and Proprietary information at all times.

Other duties as may be assigned.

Qualifications

Education and Experience :

• AA Degree or equivalent in education and experience
• 1 2 Years of experience

Job Knowledge, Skills, and Ability :

• Knowledge of basic office functions, familiarity with a variety of office machines required.
• A working knowledge of Microsoft Office programs such as Word, Excel, and Outlook is required.
• Must be able to communicate effectively with customers and employees to clarify issues and resolve conflicts and to work with a variety of people to respond quickly to differing situations with calmness under stress and pressure.
• Accuracy in finished product, excellent problem-solving skills, and attention to detail with timeliness in completing projects essential.
• Has no direct supervisory responsibility, though may provide direction to support staff.

Additional Information

Compensation Range : The compensation range for this position is $22.00 - $30.00 per hour. The pay offered is commensurate with experience.

Positions may be subject to ITAR government regulations (International Traffic in Arms Regulations).

What It’s Like to Work Here :

• Teamwork : experience what being a part of the Eurofins-EAG family feels like. Be inspired by your leaders, be encouraged by your teammates and be supported in all parts of your journey while you work with us.
• Learning & Development : take on career development programs and goal setting to create big possibilities for your career and life.

Diversity & Authenticity : we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Benefits & Perks to Foster Work / Life Balance :

Medical, Dental and Vision Coverage

401k Company Matching

Paid Time Off

Wellness Program

Education Assistance

and more!

If you enjoy being immersed in technology, tackling problems head-on, finding solutions through teamwork, and taking pride in accomplishments, join us today!

Be a part of a dynamic group that fosters a welcoming environment, dedicating time and resources to training new team members, as well as sharing, developing, and implementing new ideas.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description.

We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We will consider reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

Eurofins EAG Laboratories is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer.

It is the policy of the Company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and / or veteran status, and / or any other status protected by applicable Federal, state, or local law.

The Company’s policy is to recruit, hire, train, promote and administer all employment-related matters based on an individual's qualifications, abilities, and efforts without regard to protected status.

Eurofins is a Gender, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Learn more about us at www.EAG.com and check out our Careers’ page for other opportunities!

Last updated : 2024-01-05