Emily Wish, LLC (Great Falls, MT) is looking for a full-time Administrative Assistant to join our expanding team. Emily Wish, LLC offers outpatient services including individual therapy, nutrition therapy, therapeutic meal support, support groups, group therapy, and an intensive outpatient program for those struggling with disordered eating, eating disorders, and those looking to heal their relationship with food and body. All of our services are offered face-to-face or via telehealth in order to serve the entire state of Montana.

We are seeking someone who aligns with our passion for advocating from an anti-diet stance to work within our mission of abolishing diet culture and diet mentality through a Health at Every Size, Intuitive Eating, Body Trust, and a trauma informed lens. If you have a special interest in eating disorder prevention, social justice, the roots of fatphobia, weight stigma, and being part of creating growth towards a diverse and weight inclusive world, we would love to have you part of our team!

Eating disorders are a difficult population to work with and treat; it is not for the faint of heart. Courage, humility, vulnerability, and authenticity are necessary components when doing life-changing, and life saving, work. It is our utmost desire to protect the integrity of what we do and why we do it. Our hope is that the work you do here, and what you learn, is invaluable.

Duties:

• Manage intake calls
• Set up new patients in EHR
• Send intake documents to new patients
• Respond to patient requests for rescheduling
• Check insurance benefits for new and established patients
• Support billing department on sending and rectifying claims
• Manage intake paperwork collection and ensure EHR files are accurate
• Verify daily co-pays collected vs appointments completed
• Send monthly invoices and/or statements to patients
• Update credit card information
• Follow up on unpaid patient sessions
• Track inbound referrals and following up
• Create and update waiting lists
• Calculate monthly conversion rates
• Update weekly or monthly key performance indicators
• Send weekly reports to therapists with outstanding patient balances
• Send weekly reports to therapists for missing or unlocked notes
• Help onboard hew hires
• Calculate and enter payroll numbers
• Check with insurance companies about paneling status
• Maintain vacation schedule and manage schedule for the clinic
• Update company policy and procedure manuals
• Assume responsibility of maintenance of office equipment
• Attend mandatory staff meetings and trainings
• Compose, type, and distribute meeting notes
• Participate actively in the planning and execution of company events
• Passion for working with others (being collaborative) and helping our team members grow and learn
• Other duties as may be assigned

Qualifications and Skills:

• Align with Emily Wish, LLC mission, vision, and values
• Must be punctual in reporting to work
• Must be willing to adapt in challenging situations
• Be organized, detail oriented, and diligent
• Be a team connector: a player that lifts the team up and actively works toward mitigating problems
• Be able to work independently on tasks assigned
• Have strong written/verbal communication skills and strong interpersonal skills

This position is perfect for you if you are:

• Aligned and invested in Emily Wish, LLC's mission, vision, and values
• Energized by helping others and contributing to the growth and success of Emily Wish, LLC
• Social justice oriented and actively practicing anti-racism work
• Someone who has excellent customer service and interpersonal skills
• Someone who has a knack for problem solving patient issues and creating patient satisfaction
• Someone who is creative, engaged in doing quality work, and excited by furthering our mission and team
• Someone who is interested in and has a talent for bringing others together; ability to build strong rapport with both patients and team members

We absolutely LOVE what we do. If you ask us what our dream job is, this is it. The courage and bravery that we witness on a daily basis is beyond inspiring. We live in awe of the warriors that face their battle wounds with such fury and passion while in the midst and middle of a very real and raw struggle. They are our heroes.

What do they need? They need OUR heroes. They need YOU.

If willing and wanting to be part of a process that involves life changing and life SAVING work, please send cover letter and resume.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person