***This is an on-site position located in Robinson Twp, PA***

Based in Pittsburgh, PA since its conception in 2002, DVSport is an industry leading sports technology company specializing in Instant Replay, cloud and local solutions, digital video acquisition, analysis, and play-back software. Our products and technology are utilized by some of the top coaches and professionals in sports throughout the country.

Why DVSport:

• A technology innovator for the past 20 years
• Recognized market leader for replay throughout the collegiate and professional markets
• Broad sports opportunities – football, basketball, baseball, field hockey, ice hockey, soccer, softball, track and field, volleyball, wrestling
• An Emmy award-winning company
• Fast paced, exciting industry

Your role on this team:

• Provide leadership and management of the Technical Support team
• Manage assignments for the tech lead schedule
• Successfully manage Tech Support Specialist III team
• Analyze, troubleshoot and diagnose hardware problems in a timely and professional manner
• Actively update, maintain, and monitor all aspects of computer networks
• Install and configure computer systems, networking equipment and applications
• Respond to customer inquiries and assist Technical Support Specialist I in troubleshooting and resolving problems
• Provide input during the development of new projects, products, and bids
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Work closely with Technical Support Specialists II and service and support teams
• Document institutional technical knowledge and assist in the development of technical training curriculum for support staff
• Maintain documentation of processes and procedures
• Conduct annual employee performance reviews
• Perform other duties as needed

What we look for:

• Functional knowledge of Microsoft Windows Server and Client operating systems.
• Proficient in storage technologies such as RAID, NAS, SAN, SATA, SAS.
• Functional networking knowledge including TCP/IP, DNS, WINS, DHCP.
• Documented security knowledge and experience.
• Experience with digital video encoding, decoding and streaming.
• Knowledge of streaming protocols including RTSP, RTMP, HLS, TS-UDP, SRT, and NDI.
• Commitment to high quality service to both clients and fellow team members.
• Supervisory/management experience
• Ability to work independently and in a team environment
• Ability to multi-task and shift priorities as needed
• Attention to detail and problem solving
• Excellent verbal and written communication skills
• Strong problem solver
• Comfortable with a fast-paced environment
• Customer service orientation, organized, and time management skills

Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift, push, pull, and carry up to 50 pounds, with the assistance of proper equipment if necessary
• Required to see, hear, and speak
• Required to speak, read, and write English

What DVSport can offer:

• We take care of our team and reward them with competitive compensation
• Exceptional benefits package that includes Medical, Dental, and Vision
• 401K with company matching contributions through a Safe Harbor Plan
• 10 Paid holidays and generous time off
• Cutting edge technology support to accomplish your job

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What are your salary expectations?

Ability to Relocate:

• Pittsburgh, PA 15205: Relocate before starting work (Required)

Work Location: In person