18 Service desk analyst Jobs in Pittsburgh, PA
Duquesne University is Hiring a Service desk analyst Near Pittsburgh, PA
Details
Posted : 18-Mar-24
Location : Pittsburgh, Pennsylvania
Salary : Commensurate with experience
Categories :
Information Technology
Employment Type : Full-time
Full-time
Organization Type :
Higher Education Institution
Required Education : Associate’s
Associate’s
Internal Number : 10921
POSITION SUMMARY :
The Service Desk Analyst I provides service-focused first level technical support to the Duquesne University user community through phone, email, chat, and walk-in encounters.
Types of support encounters include accounts, networks, platforms, servers, and applications, with the goal of resolving the customer’s request on first contact.
This position works as part a highly collaborative support team. Strong team commitment as well as the ability to work independently are required.
The Service Desk Analyst I’s work is planned and reviewed by the Service Desk Manager.
DUTIES AND RESPONSIBILITIES :
Responsible for providing service-focused first level technical support to the Duquesne University user community through phone, email, chat, and walk-in encounters.
Responsible for monitoring, tracking and seeing the customers issue through to resolution ensuring the highest level of customer satisfaction.
Responsible for identifying the need for and developing self-help materials for customers and support staff under the direction of their supervisor.
Must be able to work a flexible work schedule especially during peak periods.
Completes other duties as assigned.
REQUIREMENTS :
Minimum qualifications :
Associates Degree in Information Systems, Business, Marketing and Communication or related fields, or equivalent work experience.
Help Desk Institute participate and certification a plus.
1 years technical expertise with end user related technology hardware and software (Windows OS, VPN, laptop / desktop hardware, mobile devices, LAN / WAN, Email, Active Directory, Video Conferencing solutions, IAM platforms).
Experience with ITSM tools and remote support technologies.
Experience with Office365 cloud-based technology including configuration and troubleshooting of mail clients on PC and mobile device platforms.
Strong team commitment as well as the ability to work independently are required.
Preferred qualifications :
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions.
This includes, but is not limited to, the following :
Strong self-motivated team player with ability to work in a highly collaborative environment
2 years’ experience developing strong interpersonal, team and customer relationships
2 years of experience demonstrating the ability to prioritize and multi-task and strong problem resolution skills.
2 years demonstrating strong analytical and problem-solving skills
Strong written and verbal communication skills
Ability to thrive in an environment of constant learning, and require the ability to think critically
Ability to manage projects to completion and meet deadlines
Ability to communicate effectively at various levels of the organization
Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.
The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
Logo About Duquesne University Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven.
Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education.
Our 14 : 1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser.
vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.
Show more Show less Connections working at Duquesne University More Jobs from This Employer
Last updated : 2024-04-23
Job Summary
Full Time
Business Services
$49k-60k (estimate)
03/23/2024
07/01/2024
duq.edu
PITTSBURGH, PA
1,000 - 3,000
1878
JOSEPH DECROSTA
<$5M
Business Services
Related Companies
About Duquesne University
Duquesne University is a private, coeducational university located on a bluff above downtown Pittsburgh, Pennsylvania. Founded in 1878 as a Catholic college by the Order of the Holy Spirit, Duquesne is one of the largest and most comprehensive Catholic universities in the U.S., and the only Spiritan institution of higher education in the world. Duquesne is consistently ranked among America's top Catholic universities for its award-winning faculty and a tradition of academic excellence. A coeducational university on a self-contained campus with dramatic views of Pittsburgh's skyline and rivers,... the university has students representing nearly every state in the union and 80 nations. Duquesne has a 14:1 student/faculty ratio, and 87 percent of incoming freshman are drawn from the top half of their high school class. Duquesne offers undergraduate and graduate degree programs in natural and environmental sciences, leadership, business, nursing, health sciences, pharmacy, law, education, music, and the liberal arts. We welcome comments on our official LinkedIn page. Please keep in mind, however, that the University reserves the right to remove any content that is offensive, abusive, discriminatory or inappropriate.
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The job skills required for Service desk analyst include Troubleshooting, Help Desk, Technical Support, Service Desk, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk analyst. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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