About us

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire

Working as a service manager in an independent auto repair shop can be both challenging and rewarding. Your role is pivotal in ensuring that operations run smoothly, customers are satisfied, and the shop maintains a good reputation. Here's a breakdown of some key responsibilities and skills involved:

• Customer Service: As a service manager, you'll interact with customers regularly. Excellent communication and interpersonal skills are essential for understanding their concerns, explaining repairs, and ensuring their satisfaction. Building trust and maintaining positive relationships can lead to repeat business and referrals.
• Team Management: You'll oversee a team of technicians, schedulers, and possibly administrative staff. Effective leadership involves setting expectations, providing training and support, resolving conflicts, and fostering a positive work environment. Motivating your team to deliver high-quality service efficiently is crucial.
• Technical Knowledge: While you don't need to be a mechanic yourself, having a solid understanding of automotive systems and repair processes is beneficial. This knowledge allows you to discuss repair options with customers, assess technicians' work, and make informed decisions about repairs and diagnostics.
• Inventory Management: Managing parts and supplies efficiently is vital for completing repairs promptly. You'll need to monitor inventory levels, order parts as needed, negotiate with suppliers for the best prices, and ensure that the shop has the necessary equipment and tools for various repairs.
• Scheduling and Workflow: Optimizing workflow is essential for maximizing productivity and minimizing wait times for customers. You'll coordinate appointments, allocate resources effectively, and prioritize urgent repairs while maintaining a realistic schedule that accounts for unexpected delays.
• Quality Control: Maintaining high standards of workmanship is crucial for customer satisfaction and the shop's reputation. You'll need to inspect completed repairs, address any issues promptly, and implement quality assurance processes to ensure consistency in service delivery.
• Financial Management: While you may not be responsible for all financial aspects, you'll play a role in budgeting, pricing repairs, and monitoring expenses. Understanding basic accounting principles and profitability metrics can help you make informed decisions to optimize the shop's financial performance.
• Regulatory Compliance: Ensuring that the shop complies with all relevant regulations and safety standards is essential for both legal compliance and customer trust. This includes proper disposal of hazardous materials, adherence to environmental regulations, and compliance with licensing requirements.
• Continuous Improvement: The automotive industry is constantly evolving, with new technologies and techniques emerging regularly. Staying informed about industry trends, attending training programs, and encouraging ongoing learning among your team can help you adapt to changes and improve the shop's competitiveness.

Overall, being a successful service manager in an independent auto repair shop requires a combination of technical knowledge, leadership skills, customer service excellence, and business acumen. Balancing these responsibilities effectively can lead to a thriving shop that earns a reputation for reliability and quality service

Job Type: Full-time

Pay: $69,633.00 - $76,891.00 per year

Benefits:

• Employee discount

Day range:

• Rotating weekends

Shift:

• 8 hour shift

Experience:

• Automotive repair: 3 years (Required)

Work Location: In person