About Comfort Systems USA: South Central

We are always looking for talented people who have a strong desire to succeed and to be part of a great team of professionals. If your current situation is feeling more like a job than a career, we invite you to apply to one of our positions today.

We are a progressive company offering competitive wages, full medical and dental benefits, paid time off, training and career development. We are a Drug-Free workplace

CURRENT OPPORTUNITY: Service Manager

DEPARTMENT: Service Department

REPORTS TO: Company President, or VP of Service Operations

POSITION SUMMARY

This individual is responsible the overall business results for their assigned team(s) and for the safety and supervision of service technicians who accomplish the repair, retrofit, or replacement of environment comfort systems. Additionally, this role is responsible for training and developing HVAC field technicians.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Implements and evaluates area safety needs/requirements to provide feedback and recommendations to service technicians following company safety policies
• Accountable for the profit and loss of the work team
• Responsible for training and developing HVAC field technicians
• Supports HVAC field technicians by providing technical advice and offering guidance
• Supervises jobs by reviewing technicians’ work and maintaining records
• Provides oversight in scheduling, organizing, and dispatching HVAC field technicians
• Represents the company by serving as a direct customer contact
• Serves customers by answering questions, responding to special requests, and helping them make key buying decisions
• Prepares for on-site installations and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work as necessary
• Consolidates reference information by collecting, organizing, and assembling data for reports, presentations, and/or special projects
• Identifies, analyzes, and quotes equipment repairs at customers’ locations
• Uses a variety of tools and reads schematics for engineering specifications
• Monitor and control manpower, tools and vehicles to ensure efficient and effective use of all departmental resources
• Reviews service profitability report on a monthly basis to identify services performing below targeted gross margins and identify problems or areas for improvement to initiate appropriate steps for implementation
• Other duties as assigned by supervisor or as necessary by customer

SUPERVISORY RESPONSIBILITIES

• All facets of responsibility for service teams, (i.e. hiring, training, directing, mentoring)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Plans, assigns, and directs work of staff
• Conducts performance reviews, and rewards and disciplines employees as necessary
• Addresses internal/external complaints and resolves problems

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Manager in the Service Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Must have in-depth knowledge of various HVAC products, systems, electronics, and building controls
• Bachelor’s degree (preferred), or Associate's degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning;
• One to three years supervisory experience preferred

OTHER REQUIREMENTS

Abilities:

• read, analyze, and interpret information
• write reports and business correspondence
• use of tools and technology
• effectively present information and respond to questions from internal/external clients
• translate detailed instructions into action items
• problem solve using data and analytics
• adapt to individual and team work environment
• technological proficiency to include Microsoft Office products
• ability to maintain urgency, but remain calm when dealing with emergencies
• ability to deal diplomatically and communicate effectively with internal and external customers
• Valid driver’s license
• Flexibility to work overtime and occasional weekends (as needed)
• Infrequent overnight travel may be required
• Professional appearance
• Strong interpersonal skills, achievement oriented, self-motivated, and organized

PHYSICAL DEMANDS

• The employee must occasionally climb ladders to access rooftop equipment for the purpose of developing quotations
• The employee must occasionally lift and/or move up to 25 pounds
• Strict adherence to Company safety requirements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of a Service Manager. This position requires frequent visits to job sites, which could require working outdoors, in mechanical/equipment rooms.

BENEFITS OFFERED:

• Paid Time Off
• Medical, Dental and Vision
• Life and Disability Insurance
• 401k with generous company match

TO JOIN OUR TEAM... APPLY TODAY!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA, Inc., together with its subsidiaries, is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person