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Field Service Manager
$98k-123k (estimate)
Full Time 2 Months Ago
Save

Gables Search Group is Hiring a Field Service Manager Near Houston, TX

The Field Service Manager is responsible for the day-to-day management of field service and support activities in the Southern Region (TX, OK, AR, LA, MS, AL, GA, FL, and Caribbean). The Field Service Manager manages a team of 12 highly skilled degreed technicians who troubleshoot, repair and calibrate bench top analytical instrumentation used in R&D Labs. The base salary range for this position is $93,000/year to $105,000/year plus bonus. The client also offers full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. This is not a Service Manager position for a copier company or auto dealer. Position reports to the Service Manager for the Southern Region.
Responsibilities:
  • Manages a team of Field Service Engineers. Interviews, makes hiring recommendations, develops staff, assigns and schedules work, and appraises performance.
  • Ensures that Field Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
  • Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
  • Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
  • Reports product failure trends and/or product weaknesses to the appropriate product groups.
  • Maintains proper systems to monitor performance of Service Engineers by calculating MTBF (Mean Time Between Failure), MTTR (Mean Time To Repair), revenue per head, profit margins, etc. via SAP software and Excel macros.
  • Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
  • 3 years of experience working in a technical services environment.
  • Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program.
  • Advanced knowledge of the theoretical and practical application of engineering science and technology.
  • Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers.
  • Bachelor’s degree in electrical, mechanical or chemical engineering, physics or related field.
  • Analytical problem solving skills.
  • Excellent verbal/written communication and interpersonal skills.
  • Exceptional customer service skills.

About the Company:
Gables Search Group

Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.

At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.

Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.

Company Size:
50 to 99 employees

Industry:
Staffing/Employment Agencies

Founded:
2002

Website:
https://www.gablessearch.com/

Job Summary

JOB TYPE

Full Time

SALARY

$98k-123k (estimate)

POST DATE

02/11/2024

EXPIRATION DATE

05/05/2024

WEBSITE

gablessearch.com

HEADQUARTERS

Willoughby, OH

SIZE

50 - 100

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The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.

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