MEMBERSHIP ENGAGEMENT MANAGER

Reports to: Director of Program, Programming & Impact  

Compensation: $62,500 - $68,000 

Location: DoSomething.org is headquartered in New York City with a distributed workforce across the country. Preferably, candidates will be based in the New York City Metro area, but candidates in other locations within the U.S will be considered. Tri-state area employees have the flexibility of a hybrid office environment (3 days in office). 

WHO WE AREDoSomething is a thirty year old nonprofit fueling young people to change the world. These young activists have made a real difference from donating over 1 million jeans to homeless youth; to over 4,600 young people powering the petition that compelled Apple to create emojis representing people of color; and providing 585,965 menstrual products to achieve gender equity! On top of all that, DoSomething has registered 365,000 young people to vote and claim our democracy since 2018, with our voter turnout rate, above the national average, at 62 percent.

Want to know more about our impact? Check out our 2022 Year in Review.

THE POSITIONDoSomething.org seeks a collaborative, engaging, and innovative Membership Engagement Manager to cultivate and manage DoSomething’s Membership and Collective.

Reporting to the Director of Program on the Programming & Impact Team, the Membership Engagement Manager Manager contributes to DoSomething’s mission and vision by devising the strategies and tactics to meaningfully engage young people. They will develop a deep understanding of what brings value to members, and will inform the organization’s strategy and implementation of programming that builds relationships, equips and educates members to be active citizens for change. This role is an enthusiastic, community-focused and self-motivated professional operating from the mindset that all young people are potential members.

WHAT YOU’LL DOMember cultivation programming (20 hours/wk)

• Using your relationship-building skills to find and nurture interested young people into DS members, leveraging DS’ unique value proposition, and drawing on industry trends and best practices.
• Leveraging membership development techniques to reach volunteer and youth member goals.
• Making frequent, unsolicited contacts, through phone, email, and in-person, as well as follow up with warm leads.
• Serve as onsite spokesperson of membership for special membership-related events to interact and better understand membership base.
• Collaborate cross-functionally to design and build a diverse Collective that celebrates the spectrum of intersectional identities and fosters a sense of belonging and community through their involvement with DoSomething. 
• Co-develop a member advisory council and eventually include cultivation of an alumni program.

Member analysis and impact (15 hours/wk)

• Support Dr. of Analysis & Impact to propose new research to understand our members and new strategies that help drive growth, diversity engagement.
• Support membership analytics (e.g., data compilation/analysis/ quality assurance, etc.)
• Review approve report backs
• Develop monthly member reports and provide cross-functional recommendations to improve program offerings and product capabilities for internal efficiencies
• Field member inquiries via Zendesk (and coordinating with Communications Associate for inquiries via email and SMS)
• Track status of issues and work with teams as needed to provide a resolution.

​​​​​​​Program Management (5 hrs/wk)

• Provide support for DoSomething programs and activities 

WHAT YOU'LL BRING

• You have a passion for relationship-building, youth development and engagment, and motivating others to act.
• Experience with online community building. Direct experience creating content for young people is strongly preferred.
• You use creativity, flexibility, and problem-solving abilities to work in new and changing environments
• You have a tenacious and enthusiastic demeanor
• You reflect an aptitude to hear the word ‘no’ as an opportunity
• You prioritize projects and have exceptional time management skills
•  You have great written and oral communication skills, including public presentations (primarily in-person; occasionally virtually)
• You have 2 years of project and/or program management experience
• You have 3 years of membership management or community organizing with the successful engagement of participants and targeted audience, including public officials, experience
• You are proficient in Microsoft Office Suite and Google Suite
• You have excellent organizational skills and attention to detail
• You have excellent analytical, decision-making, and problem-solving skills
• You foster an entrepreneurial mindset and culture within an organization
• You are a results-oriented and strategic thinker
• You have strong attention to detail
• You have a passion for DoSomething’s mission, vision, and new strategic direction

WHO YOU ARE

• You have a passion for and experience working with young people in a youth development, volunteer management, or nonprofit capacity. You can interpret the core behaviors, motivators, and needs of young people today.
• You can speak to the current and historical barriers to civic participation, especially among BIPOC youth and other historically marginalized and underrepresented groups.
• You have strong communication skills and the abilityto adapt messaging, style, and tone to accommodate a diverse range of audiences internally and externally and persuade others to gain their support
• A team player with highly developed interpersonal skills and the ability to collaborate
• Solutions-oriented and able to navigate complex or constrained situations to find solutions, intuit where to compromise and where to hold firm, and consistently deliver on required business results
• An analytically minded thinker; able to synthesize complex information, connect ideas and transform data into insights that are actionable, inform strategic and tactical business decisions, and are presented in a digestible, easy-to-understand manner
• You believe in young people and are curious about the needs and wants of young people across the spectrum of identity and difference. You believe their involvement in civic engagement, democracy, human services, etc. has the power to change young people, their communities, and the world!

SELECT PERKS & BENEFITS

• 3 weeks vacation, paid winter holiday break (from Christmas to New Years), and ½ Day Summer Fridays (Memorial Day to Labor Day!) 
• Medical and dental premiums are fully covered by us. You read that right!
• An incredibly compelling reason to wake up and make it to work every day

DoSomething.org is an equal opportunity employer. 

Please, no calls. 

DoSomething.org and DoSomething Strategic (“we”, “us”) are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information on candidates, and how we keep it secure.

How and why we collect data from you.

• We collect and retain data that is included in your job application. This includes your full name, contact information, and any personal information disclosed in your resume, cover letter, and other supplemental application materials.
• Data is collected for evaluation criteria when seeking employment at DoSomething
• We will only use your data for what was originally intended -- for purposes of seeking and gaining employment at DoSomething. Your data will not be “recycled” for marketing emails or to sell to third parties.

How long do we retain this data?

• DoSomething will retain candidate profiles for 3 years.
• Annually on August 1, candidate profiles from 3 years prior will be entirely deleted from our system.

Is your data secure?

• JazzHR maintains secure job board pages. Job boards will default to HTTPS. Additionally, if we were to terminate our contract with JazzHR our candidate data is deleted from JazzHR’s systems in accordance with JazzHR’s Terms of Service.