3 Service desk analyst Jobs in Fargo, ND
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Doosan is Hiring a Service desk analyst Near Fargo, ND
Location : West Fargo, ND
A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company.
Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.
Job Information
The Service Desk Analyst will provide World Class support to Bobcat Dealers and Customers in a fast-paced team environment.
Role & Responsibility
- Supports Bobcat Dealers and Customers via Social media, Phone, Chat, Email, and Electronic form submission
- Documents interactions within case management solution
- Utilizes context clues and established Knowledge Center Support articles to resolve customer issues
- Creates and maintains reference guides, and how to guides
- Transfers unresolved inquiries / issues to subject matter experts
- Collaborates with Bobcat business and product teams
- Facilitates communication between subject matter experts and the dealer and / or customer
- Keeps up to date / knowledgeable on product lines, applications, and offerings
Job Requirement
FORMAL EDUCATION REQUIREMENT :
Bachelor's degree in a Business, Communications, or related field or comparable work experience in Customer Service or Service / Help Desk environments.
EXPERIENCE, KNOWLEDGE & SKILLS :
- Basic job standards include basic computer skills, ability to follow written instructions
- Able to work in a group environment and collaborate on issues
- Customer Service or Service / Help Desk experience preferred
- Experience creating documents such as work instructions
- Minimum Experience : 0>
2 years
- Travel Standard :
Last updated : 2024-02-26
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-60k (estimate)
02/28/2024
04/10/2024
doosan.com
JOHNS CREEK, GA
3,000 - 7,500
1896
MICK JOHNSON
$10B - $50B
IT Outsourcing & Consulting
Related Companies
The job skills required for Service desk analyst include Help Desk, Customer Service, Service Desk, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk analyst positions, which can be used as a reference in future career path planning. As a Service desk analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk analyst. You can explore the career advancement for a Service desk analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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