Description

Don’s Appliances is a leading retailer in the Pittsburgh market and we are currently seeking an experienced individual to work as a Parts Customer Service Representative (CSR) with the capacity of working in office from 8 AM – 4:30 PM EST Monday through Friday. The Parts CSR is responsible for assisting customers in finding the appropriate parts for their self-service appliance repairs. In addition, the Parts CSR will work directly with the Appliance Technicians, Service CSRs and other departments to ensure that the appropriate parts are in inventory and available for repair service calls and installation. 

We believe in providing the tools to help you build and develop skills for a career. The role of a Parts CSR can provide you with: 

· Career opportunities at a luxury retailer who has been recognized as a Top Workplace for 9 consecutive years

· The ability to communicate and interact with a diverse range of clientele

· Experience in resolving all customer service issues from the initial customer concern, to resolving the issue and following-up with the client when appropriate.

A typical day for a Parts CSR will include the following responsibilities:

· Being positive, empathetic, and exhibiting a professional attitude toward customers always.

· Resolving product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution

· Communicating with customers through various channels and speaking with customers by phone or in person and receives orders for parts required for service repair calls.

· Being an expert in our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of your customer interactions, transactions, comments, and concerns.

· Ensuring customer satisfaction and providing professional customer support.

· Updating customer information in the customer service database during each call.

· May adjust billing or services rendered; referring service failures to designated departments for investigation.

· Pulling parts for the service technicians’ next day route based on service orders.

· Assisting with the placement of orders, refunds or exchanges.

· Contributing to team effort by accomplishing related results as needed.

· Other related duties as assigned.

Requirements

About You: We might be a great match if: 

· You have at least 3 years’ experience in working in inventory and parts handling.

· You have experience and love working with the customer.

· You have customer support experience and the ability to adapt and respond to different situations including the ability to stay calm when customers are upset or stressed out.

· You have strong phone communication skills and are an active listener, analytical and proficient in reasoning skills.

· You are familiar with inventory invoicing systems that utilize multiple screens and you are PC literate in Microsoft Office applications, including Word and Excel.

· You are Self-motivated with an ability to multi-task, prioritize and manage time effectively.

· You excel at organizational and follow-up skills.

· You are PC literate in Microsoft Office applications, including Word and Excel.

There are a few skills and requirements you should have to be successful

· You have 3 years working in inventory and parts handling.

· You have 3 years of Customer Service experience.

· You earned a High School degree or equivalent.

· You can pass a background, driving, and drug testing check.