38 Customer Service Representative (Automotive Lighting) Jobs in Saint Charles, MO
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Diode Dynamics is Hiring a Customer Service Representative (Automotive Lighting) Near Saint Charles, MO
Diode Dynamics is a manufacturer of automotive LED lighting and accessories. Located in St. Charles, Missouri, our innovative products and superior service are rapidly making us one of the leading companies in the industry. To learn more, please visit our website at http://www.diodedynamics.com
Job Description:
This position is not like a typical sales job! There are no quotas or commissions. No mandatory overtime or weekend hours are required. Our Sales and Service department focuses on bringing excitement to all customer interactions and offering advice for other car-people that are looking to upgrade their lighting. Our Marketing team does a great job advertising and providing informational videos on our YouTube channel and social media platforms so the customer already has a good idea of what they want before you even speak to them!
As a Service Representative at Diode Dynamics, you will be responsible for working directly with customers, via phone and email, for sales and service needs, while maintaining high accuracy and attention to detail. Full training will be provided in electronics and automotive lighting, to ensure your success. You will become a key member of a quickly-expanding team, in a fast-paced environment. You will be the first point of contact for other automotive enthusiasts who need your help deciding the best solution for their automotive lighting needs - or the customer may just need assistance in installing a product. Regardless of the situation, our interactions are always professional and informative, but still offer the comfort of an everyday conversation with someone else who loves everything automotive. Our rapid growth means excellent opportunities for future advancement.
Your primary responsibilities will include:
- Answering inbound calls and emails from existing and new customers. (80% of workload)
- Helping in-store customers. (20% of workload)
- Assisting customers with warranty support, troubleshooting, and finding the right product to meet their needs.
- Entry of purchase orders, warranties, and exchanges into our online sales database.
- With the help of the 8-week training course provided, learn, and understand our products and technology in order to effectively meet our customers' needs.
- Maintaining a consistently positive attitude and customer-first approach to deliver stellar service to all customers.
- Updating e-commerce website with item information and images.
- Effectively communicating our quality brand and excellent service standards in every customer interaction.
- The ability to be a team player and to support your co-workers is essential.
- Strong computer competency, and able to type at least 50 WPM.
- Ability to communicate professionally and courteously over the phone.
- Strong attention to detail and ability to follow directions.
- Excellent grammar and communication skills.
- Automotive or electronics experience a plus, but not required.
- Associates Degree required.
- Competitive salary, based on experience.
- Business Hours: Monday through Friday, 8:30 am - 5 pm.
- 80% Company Paid Health, dental, and vision, plans effective the 1st of the month after your start date.
- 100% Company Paid Life Insurance and Short-term Disability Plans.
- 401(k): Full match up to 4% salary, eligible after 1-year employment.
- Profit sharing plan: up to 5% of salary based on company financial performance.
- Annual Team Member Product Allowance
- Student Loan Repayment Program.
- Scholarship Program
- State-of-the-art fitness center onsite, open 24 hours for convenience.
- Competitive Paid Time off and Parental Leave.
- 9 Paid Holidays per year.
Job Summary
Full Time
Durable Manufacturing
$34k-43k (estimate)
01/28/2024
04/24/2024
diodedynamics.com
EARTH CITY, MO
50 - 100
2006
Private
PAUL MCCAIN
<$5M
Durable Manufacturing
Related Companies
The job skills required for Customer Service Representative (Automotive Lighting) include Futures, Life Insurance, Attention to Detail, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Automotive Lighting). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Automotive Lighting). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Automotive Lighting) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Automotive Lighting), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Automotive Lighting). You can explore the career advancement for a Customer Service Representative (Automotive Lighting) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
