34 Customer Service Agent Jobs in Saint Charles, MO
Farmers Insurance 1475 is Hiring a Customer Service Agent Near Saint Charles, MO
$16 - $20 hourly
Responsibilities:- Demonstrate accuracy in processing client policy modifications based on the data given
- Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders
- Develop insurance quotes, make sales presentations, and close sales
- Establish client relationships and follow up with clients, as needed
- Provide prompt, accurate, and friendly client support
- Maintain a strong work ethic with a total commitment to success each and every day
- Develop new financial service opportunities with both existing and new clients
- A general understanding of insurance policies and schedules is preferred
- Excellent active listening, interpersonal, and communication skills
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
- Must have high school diploma or GED equivalent
- Previous customer service experience required for this position
- Sales experience or a client-facing background is a plus
- Insurance experience is preferred, but not required
- Proven track record of trustworthiness, dependability, and ethical behavior
- Must be coachable
- Excellent communication skills: written, verbal, and listening
- Must have strong interpersonal communication skills
- Must be motivated and determined
- Must have a positive attitude, be organized, and be reliable
At Farmers Insurance 1475, our employees set the tone, drive our strategy, and create world-class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes, and small businesses in the United States. We’re continually looking for new people to join our team.
- Number 1 ranked district in the nation 5 out of the last 8 years.
- Training Bootcamp is hosted by the 7th largest agency in the nation.
Job Summary
Full Time
$34k-43k (estimate)
01/18/2024
05/12/2024
The job skills required for Customer Service Agent include Customer Service, Communication Skills, Billing, Microsoft Office, Listening, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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