**Customer Service Hero**

at Loyalty Lawn Care Saint Charles, Missouri, United States ****

****Customer Service Hero****

**Modernizing the Green Industry**

Loyalty Lawn Care, a Green Group Company, is evoking **value, pride, and trust** for associates and customers alike. We provide recurring property services for customers with an end-to-end approach, **re-imagining the customer and team experience** by leveraging technology to create efficiencies and delight.

**The goal:**

Develop a scalable platform backed with an **extraordinary team** that will enable the company to grow organic revenue during periods of both economic expansion and contraction.

**What we need from you...**

* Provide the appropriate and correct information to incoming customers about programs and services

* Manage and prioritize multiple concerns

* Maintain a positive attitude

* Ability to learn quickly

* Process customer requests/changes/communication with team

* Listen, document and help resolve conflicts with customers

* Proven customer support experience or experience as a client service representative

* Strong phone contact handling skills and active listening

* Familiarity with CRM systems and practices

* Customer orientation and ability to adapt/respond to different types of characters

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

* Some knowledge of the landscaping industry is beneficial but not required

* Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to lift and/or move up to 25 pounds.

**The job perks...**

* Health Care

* Dental

* Retirement Plan (401k, IRA) Employer match

* Life Insurance (Basic, Voluntary & AD&D)

* Paid Time Off (Vacation, Sick & Public Holidays)

* Family Leave (Maternity, Paternity)

* Short-Term & Long-Term Disability

* Training & Development

* Empowered Culture

*Loyalty Lawn Care, a Green Group Company, is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.*

*We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protect ed Veterans/Individuals with Disabilities.*

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Loyalty Lawn Care are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

* Autism

* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

* Blind or low vision

* Cancer

* Cardiovascular or heart disease

* Celiac disease

* Cerebral palsy

* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

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