Customer Service Job Summary
You’ll be responsible for greeting both pet parents and their furry companions, interacting with the pets when they come in to make Petropolis an exciting place for them to visit, and helping our clients feel secure in their decision to leave their loved ones in our care by providing excellent customer service.

You will assist clients by checking their pets in and making sure we have all of their updated information, answering questions about their accounts, setting up appointments and reservations, answering billing questions, and completing transactions. You’ll work closely with our lodging, daycare, grooming, and training staff to make sure our clients receive the quality of care we pride ourselves on.

We are looking for team members who:

• Love animals
• Are energetic
• Enjoy working in a fast-paced environment
• Are skilled at multi-tasking
• Are able to work 40 hours per week
• Have weekend availability
• Will embrace Pet Empowerment values

Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. These essential functions include:

• Processing client transactions using our web-based system
• Scheduling services through our client management software
• Providing excellent customer service
• Answering phone calls
• Safely guiding pets to their appropriate place upon arrival
• Safely retrieving pets upon departure

Skills & Abilities

• Education: High School Diploma or equivalent or higher
• Experience: Two or more years of past customer service experience
• Computer Skills: Proficient keyboard skills
• Customer Service: Able to provide exceptional service
• Pet Experience: Past professional experience working with dogs and cats is preferred

Pay:

• Hourly: $16/hour
• Tips: $1 - $2/hour average
• Total: $17 - $18/hour

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• No nights
• Weekends as needed

Application Question(s):

• Are you interested in full time or part time?
• Are you available to work weekends including Saturday and Sunday?

Experience:

• Customer service: 1 year (Required)

Work Location: In person