Our Mission

His & Hers Roofing (HHR) brings originality and authenticity to homeowners by providing them with 5-star customer service during the claims process and providing the service of a full roof replacement with premium quality materials.

Job Functions:

• Serve as the primary point of contact for homeowners who are represented by His and Hers Roofing.
• Collaborate with other team members to ensure smooth operations
• Handle inbound and outbound calls
• Effectively manage conversations
• Schedule appointments and manage the appointment calendar
• Handle billing inquiries and process payments
• Review correspondence
• Complete necessary forms
• Complete tasks and properly reflect any encounter/conversation/email/call etc. in AccuLynx (CRM)
• Achieve performance targets

Requirements and Skills:

• High School Diploma or GED required, Associate's or Bachelor’s degree preferred
• Customer service experience (3 years required)
• Proficient with Microsoft Office
• Ability to learn, retain and apply information diligently
• Ability to multitask effectively in a fast-paced environment
• Strong critical thinking, problem-solving skills, and organization skills
• Excellent written/verbal communication and customer relations skills
• Must be flexible, adaptive, and responsive to change.
• Highly motivated and target driven.
• Ability to multitask and prioritize tasks effectively
• Valid driver’s license

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person