Description

Supervisor: District Director

FLSA: Exempt

Schedule : Full Time

Position Overview

Practice Manager: The practice is seeking a qualified practice manager or practice administrator with previous experience working in a veterinary hospital or service business. Candidate must be friendly, outgoing and people oriented. Must be a self-motivated, team player who is attentive to detail, can effectively manage personnel and budgets, and be an excellent multi-tasker. 

Job Duties / Essential Functions:

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages all staff at center recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary 
• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
• Manages center payroll and ensures that payroll is approved in a timely manner.
• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
•  Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
• Prepares and delivers annual performance reviews to team members on a timely basis.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Resolve any and all customer and staff complaints.
• Actively manages center’s social media accounts through weekly postings and replying to customer comments.
• Creates, implements and executes on local marketing programs to acquire new customers and grow sales. 
• Attends community events and partners with local businesses to promote Destination Pet services.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Monitors and manages all computer systems located in the center.
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates. 
• Utilizes financial reports and statistics. 
•  Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
• Ensures that bank deposits are completed as needed.
•  Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Assists other team members as needed.
• Performs other duties as assigned.