Purpose

The Learning and Development Coordinator is responsible for working collaboratively with and assisting the Manager of Learning and Development and others company-wide to design, develop, deliver, and maintain a high-quality training and development program for Delt employees and leaders. The L&D Coordinator is focused on initiatives that will improve the productivity, performance, and compliance, while enhance employee engagement and retention. The L&D Coordinator is focused on collaborative efforts that will meet organizational culture and scale capabilities and build organizational brand. The Coordinator will effectively perform this role to fulfill other assignments as assigned and flex into other roles as assigned. 

Essential Duties

Development and Design

• Assists with:

• Conduct needs assessment to identify the training and development needs.
• Prepare training plans, including scope, and design documents, budget, etc.
• Conduct research necessary to develop course content, including the alignment of work flow, work procedures and work guidelines.
• Prepare course materials including agenda, facilitator, participant, and user guides, presentations and posters using company software, templates and document management systems.
• Validate course materials with client, subject matter experts, and through pilot presentation and course evaluation.

Implementation

• Assists with:

• Coordinates and schedules training including facilitators, participants and facility set-up.
• Facilitates and co-facilitates group and one-on-one training.
• Is the Subject Matter Expert or substitute trainer for assigned courses on a weekly and an as needed basis. 
• Documents training participation and examination results.
• Reviews course evaluations, examination results and job/knowledge performance to assess the effectiveness of the training and development program.
• Prepare and maintain related training and development records and reports. 
• Document workflow and work procedures.

Employee Relations and Employee Engagement

• Foster a workplace environment consistent with the Delt’s values. 

Systems

• Use and manage systems effectively.

• Think in terms of operational effectiveness, accessibility, security, and scalability.

Compliance and Reporting

• Comply with and document workflow and work procedures ensuring that appropriate controls and audit are in place to ensure data and processing integrity.

Leadership 

• Provide technical leadership direction to clients and client groups.
• Work collaboratively with all Delt’s employees and business partners.

Project Management

• Develop and manage projects, including defining project scope, resources and achieving deliverables on time and within budget.

Other Duties

• Other duties as assigned.

Supervision

• Works under the direct supervision of the Learning and Development Manager. 
• This person trains, coaches and mentors exempt and nonexempt employees. This person does not supervise employees directly.

Job Qualifications

Work Experience

• A minimum of 1 year of experience working in a professional retail, sales, service organization with emphasis on sales, service and/or business administration.
• A minimum of 6 months of experience providing administrative assistance for a company-wide training and development program in, retail, customer service, or related profession.
• Knowledge of various computer systems and applications.
• Familiar with the principals and practices of instructional design and learning theories.
• Familiar with multi-media methods content delivery and supporting systems and databases.
• Demonstrated organizational and time management capabilities.
• Attention to detail. 
• Demonstrated client service and facilitation capabilities.
• Demonstrated project management capabilities.
• Knowledge of various computer systems and applications.
• Must be able to secure appropriate work credentials from the Colorado Department of Revenue.
• Pay range of 17.50-21.00/Hr DOE

Education

• Bachelor’s degree in business or related field or equivalent experience required. 

Proven success in the following job competencies:

• Organization and Time Management
• Communication and Presentation
• Customer Focus and Relationship Building
• Problem Solving and Decision Making
• Project Management
• Analysis and Reporting
• Information and Technology Proficiency
• Teamwork and Collaboration
• Leadership
• Results

Working Conditions

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on-time attendance.
• Hours regularly exceed 40 hours per week.
• Regular travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.