48 Call Center Representative Jobs in Orlando, FL
Deco ThinkTell is Hiring a Call Center Representative Near Orlando, FL
Welcome to Deco ThinkTell where creativity meets strategy. We are a dynamic and innovative marketing company dedicated to transforming ideas into compelling narratives that resonate with audiences and drive meaningful results.
Job Description: Deco ThinkTell is looking for a Call Center Representative to handle inbound and outbound calls and provide support to our clients. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.
Responsibilities:
Handle incoming calls from clients, addressing inquiries, resolving issues, and providing assistance in a professional and courteous manner.
Make outbound calls to clients to follow up on inquiries, confirm appointments, and gather feedback on services.
Provide product and service information to clients, including pricing, features, and benefits, and make recommendations based on their needs.
Process orders, payments, and account changes accurately and efficiently, ensuring compliance with company policies and procedures.
Escalate complex issues or unresolved inquiries to the appropriate department or supervisor for further resolution.
Follow up with clients to ensure satisfaction with products and services, and address any additional needs or concerns they may have.
Qualifications:
High school diploma or equivalent; Associate's degree or higher preferred.
Strong problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
Proficiency in computer skills, including Microsoft Office suite and CRM software.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong attention to detail and accuracy in all tasks.
Ability to work independently with minimal supervision and as part of a team.
Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
Competitive salary and opportunities for career growth.
Comprehensive health, dental, and vision insurance coverage.
Retirement savings plan with employer match.
Paid time off, including vacation, sick leave, and holidays.
Professional development opportunities and ongoing training.
Fun and collaborative work environment with a focus on work-life balance.
Deco ThinkTell is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.
Job Summary
Full Time
$42k-53k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
