User Support Specialist AddThis Sharing Buttons Loading... **User Support Specialist** **Job Description** Cynergies Solutions Group is looking for User Support Specialist candidates for our Cleveland Ohio area client. This is a great opportunity to work for an industry leader and a great organization. **Benefits of this** **position:**

* Medical

* Dental

* 401K

* PTO Options

**Job Duties and Responsibilities**

* Entry level position to maintain and monitor end-user equipment and productivity on local area network.

* Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user equipment and network performance meet company and user requirements.

* Provide support to staff on all company-supported software and hardware.

* Troubleshoot computer problems, determine source and advise on appropriate action.

* Complete application project-based work.

* This position will promote a safe and secure atmosphere, follow all safety and security rules and perform other related duties as assigned.

* Administers end-user equipment and supports end-user activities.

* Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.

* Performs system user adds, changes and disable.

* Troubleshoots networks, systems and applications and engage appropriate resources to identify and correct malfunctions and other operational difficulties.

* Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.

* Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

* Insure appropriate printer supplies are on hand.

* Assists personnel of other departments as a computer resource.

* Provides computer orientation to new and existing company staff as needed.

* Logs information for future tracking.

* Maintains documentation for operation and systems according to department standards.

* Logs computer inventory information in the appropriate tracking system.

* Knowledge of basic Hardware/Software troubleshooting skills related to end-user equipment.

* Basic knowledge, and understanding of networking hardware, data communications, internet connectivity and protocols.

* Strong customer service orientation, good organization and analytical skills, attention to detail, professional attitude, good interpersonal skills and reliability.

* M ay be required to work at a computer video display terminal for more than 5 hours a day and may be required to lift up to 20 lbs., reach, kneel, crouch, stoop and crawl.

**Position Requirements**

* Applicants must have an Associates Degree in Business, Information Technology or related field or equivalent professional work experience.

* Applicants must have a minimum of one (1) year of IT related experience.

* Applicants must have the ability to communicate technical information to nontechnical personnel.

* Applicants must have the ability to install, configure and maintain personal computers, networks and related hardware and software.

* Applicants must have some knowledge of computer and/or network security systems, applications, procedures and techniques.

* Applicants must the ability to identify and resolve computer system malfunctions and operations problems.

* Applicants must possess skill in organizing resources and establishing priorities.

* Applicants must have excellent verbal and written communication skills.

* Applicants must have the ability to learn and support new systems and applications.

**Preferred Experience and Skills**

* Bilingual abilities are a plus.

**MUST WORK ONSITE IN CLEVELAND OHIO.** **May have to work a variable shift and be on-call as well as work in a call center.** Please apply online, call Madison Connolly at (440) 565- 0173 or email mconnolly@cynergies.net for more information on this great opportunity!