Provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate. Requires a bachelor's degree in a related area. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experienc ...e.More Show Less
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