Join our team as a Senior Account Director, where your energetic and curious nature, paired with your passion for building iconic brands, will thrive. With a willingness to roll up your sleeves and excel in unexpected moments, your super positive attitude and high level of independence make you perfectly suited to flourish in our fast-moving, highly collaborative environment. If you thrive in a lively, innovative space where your contributions matter, this role is for you!

This is a contract opportunity - Accepting applications for candidates who are open to contract work.

You will:

• Strategically guide clients and cultivate relationships for project excellence
• Lead both internal and client teams with finesse
• Precisely manage account revenue and drive organic growth
• Deliver metrics on relationship quality and product satisfaction
• Ensure accurate and effective implementation of Statements of Work
• Foster relationships across teams and departments, while mentoring and leading project teams
• Define and implement best practices at the business unit level
• Contribute to the overall development of the Client Services department
• Collaborate cross-functionally with creative and strategy teams, as well as with partner agencies

You have:

• 8-10 years of Account Management experience in a Digital Marketing agency
• A solid track record of handling complex projects and clients, achieving annual service revenues exceeding $5MM each
• Deep understanding of user-centric digital product design principles
• Experience working in a complex integrated agency team (IAT) environment in a fast-moving setting
• Experience working on 360 / integrated campaigns, ideally at lead creative or digital agencies
• Ability to foster strong client relationships and manage and prioritize clients across different lines of business
• Proven experience in formulating and executing long-term strategic account plans and roadmaps
• Quick decision-making abilities and adeptness at implementing solutions
• Advanced negotiation, communication, writing, and organizational skills with meticulous attention to detail
• Strong financial acumen with advertising background, ideally in IAT
• Proficiency in project management and digital media
• Proven experience with performance marketing preferred
• Experience working on projects with new technologies (3D tools, Unreal Engine) preferred
• Understanding of media platforms and paid media strategies
• Expertise in analytics, including test and learn methodologies
• A strong track record in comprehensive campaign reporting, ensuring measures of success

Nice to have:

• Automotive experience

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.