As an Account Director in the Client Services department, you will be pivotal in managing sales and driving growth within client accounts. Your primary focus will be on ensuring client satisfaction, comprehending their business objectives and marketing goals, and efficiently managing accounts to deliver successful campaigns.
As an Account Director, your responsibility is to optimize these budgets for universities, enabling them to effectively reach, engage, and convert their target student audience.
Key Accountabilities:

• Act as the primary point of contact for assigned clients, fostering strong relationships and delivering exceptional customer service to ensure seamless campaign execution and timely service delivery.
• Collaborate with Net Natives delivery teams in advertising, creative, research, and technology solutions to help clients achieve their student recruitment goals.
• Work with clients to define project scopes and budgets, laying the foundation for a positive and constructive relationship through a thorough onboarding process.
• Develop a profound understanding of the Higher Education sector, the competitive university landscape, and clients' target audiences.
• Utilize data analytics and industry insights to craft strategic digital advertising briefs aligned with clients' objectives.
• Demonstrate a thorough knowledge of our products and proactively identify opportunities to upsell adjacent services, such as creative concepts or detailed ROI reporting.
• Monitor campaign performance against client KPI's, provide strategic advice and actionable recommendations to increase revenues and achieve recruitment targets throughout the relationship lifecycle.
• Proactively identify opportunities for upselling and cross-selling additional services to existing clients, facilitating client retention and growth.
• Develop strategies to enhance client satisfaction, loyalty, and retention.
• Communicate effectively with clients and provide timely responses.
• Conduct regular check-ins with clients to gather feedback, address concerns, and ensure ongoing success.
• Prepare and deliver client presentations, showcasing campaign performance, insights, and recommendations.
• Provide regular reports and updates to clients on project status, deliverables, and key metrics.
• Ensuring profitability through tracking net revenue spend against 35% target margin.
• Pipeline management and hygiene.
• Client Delight: Maintain high client satisfaction scores, create compelling case studies and execute profitable client referral plans.

Requirements
Essential

• Proven experience in account management or client services within a marketing agency environment.
• Excellent communication and presentation skills, with the ability to effectively articulate ideas and strategies.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide strategic recommendations.
• Demonstrated experience in developing and implementing successful marketing briefs across multiple channels.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.

Desirable

• Strong understanding of the higher education sector and student marketing trends.

Benefits
Our culture is based on our simple ABC values (Accountable, Brave, Curious). We are accountable to providing you with the best working environment we possibly can.
Our enhanced benefits package has been designed with our people in mind. We have focused on seeing and hearing what our global employees want. Here are some of our fantastic benefits:

• Start with 11 days PTO which increases with your length of service*
• No one should work on their birthday... have a paid day off!
• Paid sick leave
• 11 paid federal holidays as specified by the company
• TriNet Healthcare Benefits
• TriNet Eye Care
• 401k Plan
• EAP - Employee Assistance Program
• Monthly Self-Care Fund
• Access to our Employee Engagement Platform with a monthly amount to spend as you wish
• Employee Referral Bonus
• Early finish on Fridays
• Time off for Charity / Volunteering work
• Enhanced Maternity/Paternity or adoption pay

*The company closes down its offices over the Christmas period.
Salary Range: $70,000 - $90,000
Net Natives is an equal opportunities employer. We passionately believe that employing a diverse workforce is central to our success and our DEI group is continually looking at ways we can encourage every Natives to be brave in their expression and belief in themselves.