About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, PepsiCo, and Anheuser-Busch. We pride ourselves on creating our products fully in-house from initial design and engineering to fabrication and the finishing touches of graphics and paint.

Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry.

Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we're looking for talented individuals to grow with us!

What Do We Offer?

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!

Position Title: Administrative Assistant - Operations

Location: St. Charles, MO

Position Summary: Provides administrative support to the site Operations, Quality and Customer Service departments with various administrative responsibilities. The position requires strong verbal and written communication skills, technical skills, ability to multi-task, attention to detail, and the initiative to work in a sometimes-ambiguous environment.

Primary Responsibilities:

Operations/Shop Production

• Assist the Operations Manager and the Shop Production department with coordinating/scheduling production activities and manage documentation related to production processes.
• Proactively schedule, document, and/or communicate with Shop Supervision and their teams so employees are prepared for key meetings and deliverables ensuring smooth operations. (e.g., Shop Leadership Team Meeting, Production Team Lead Meeting, etc...)
• Establish and maintain efficient workflows within the Operations department, so that routine tasks are handled promptly and allows other associates to focus their primary job duties.
• Serves as primary backup administrator for hourly site IPS time keeping system.
• Participate in projects to further effectiveness of the department.
• Prepare and edit high-quality correspondence, communications, presentations, and other documents. (e.g., Operations Review Presentations, Manning Charts.)
• Schedule and coordinate company meetings to ensure flawless communication.
• Serves as a new hire onboarding companion to Shop Production employees.
• Recognize as well as assist with departmental improvements. (i.e., form revisions, filing system updates, streamlining basic procedures)
• Assist Shop Supervision with labor tracking.
• Undertake special projects and/or assignments, as directed by management.
• Other duties, as assigned.

Quality and Service Repair

• Maintain, monitor, and train on Craftsmen Industries's Quality Management Software System (Trubox).
• Monitor scheduled actions, open /close warranty orders and open/close customer service orders.
• Assist with revising documents, uploading, and maintaining documents.
• Prepare/update documents and product manuals.
• Learn and cross train in Quality System Requirements.
• Assist with customer service phone inquiries and correspondence, as needed.
• Serve as back up to front desk attendant and office coordinator, as needed.

Required Skills:

• High school diploma with 2 years of administrative, customer service and/or human resources experience in a fast-paced and demanding environment.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Basic understanding of Adobe Acrobat Reader.
• Ability to remain organized and professionally communicate both verbally and written.
• High level of integrity and ability to handle confidential information with discretion and sensitivity.
• Team focused communication style.
• Ability to work effectively with all levels of management and other colleagues.
• Strong initiative to address and resolve problems.
• Adapt to changing priorities in a dynamic and fast paced environment.
• Strong organizational abilities.

Physical Skills:

• Sitting, standing, and walking in office, warehouse, and manufacturing environments.
• Ability to bend, lift, and position self to move about the office, as needed.
• Required use of fingers and hands to operate a computer.
• Vision abilities required by this job include close and/or color vision, and ability to adjust focus.

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

To learn more visit www.craftsmenind.com or www.schantzmfg.com.