Position Overview
Responsible to the HSA/Department Head for the completion of various office clerical assignments. Coordinates personnel and medical reports and files. Interrelates and works effectively with all levels of authority.
Essential Job Duties
✓ Receive and direct all incoming calls; ensures messages are delivered appropriately
✓ Process incoming and outgoing mail and faxes daily
✓ Maintain a filing system
✓ Receive and distribute claims
✓ Respond to and provide follow-up for Provider/Vendor inquiries as requested
✓ Order and receive office/medical supplies following AP guidelines
✓ Assure expense reports contain appropriate documentation and are forwarded to appropriate staff
✓ Maintain credentialing log for healthcare staff
✓ Receive and forward all site meeting minutes as appropriate
✓ Prepare Continuing Education Unit(s) certificates as directed and maintain training binder for all employees
✓ Maintains Employee files in HR software as well as physical files
✓ Assists DON/HSA with HR orientation and new hire onboarding and team member functionality
✓ Provides information for mandatory reports as requested by HSA
Minimum Education/Experience Requirements
✓ High school diploma or GED
✓ Formal secretarial training and medical terminology knowledge is desirable
Additional Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
✓ Clear and effective verbal and written communication with all coworkers, supervisors, jail administration, and patients
✓ Excellent verbal and written comprehension
✓ Excellent deductive reasoning and problem-solving abilities
✓ Excellent organizational skills
✓ Ability to use a computer and use/learn a variety of software, including site-specific computer programs
✓ Must demonstrate ability to appropriately and safely use standard medical equipment
✓ Ability to respect the dignity and confidentiality of inmates
Employment Requirements
✓ Must maintain all certifications, educational requirements, licensing, etc. for this position
✓ Must have current CPR/BLS certification

✓ Must have current TB test (taken within one year)
✓ Must adhere to all facility policies and procedures as well as the policies and procedures listed in the Employee Handbook
✓ Willing to assist coworkers in the job duties and work overtime if required; may act as a resource to other coworkers
✓ Maintains confidentiality, dignity, and security of health records and protected health information in compliance with HIPAA requirements
Security Requirements
✓ Must be able to pass a background check and pre-employment drug test (as applicable)
✓ Must obtain and maintain security clearance with the client/facility as a requisite for initial and/or continued employment
✓ Must undergo security training and orientation on facility safety policies and procedures
Physical/Mental Requirements
This position routinely requires (but is not limited to) the following:
✓ Ability to both remain stationary and move/traverse throughout the facility, including up and down flights of stairs
✓ Ability to position oneself in different spaces
✓ Ability to convey and discern information in a conversation, frequently communicate with patients; must be able to exchange accurate information.
✓ Ability to identify and detect objects and assess situations from a variety of distances
✓ Ability to stay calm in stressful and demanding situations
✓ Frequently transports objects up to 50 pounds
Work Environment
Work is performed inside a correctional facility. Employees are exposed to some level of risk and/or harm by inmates including exposure to blood borne pathogens. Employee is expected to work in accordance with all security rules and regulations to minimize the risk of danger and/or harm to themselves or other employees.
Other
Employee must comply with all current and future State, Federal, and Local laws and regulations, court orders, Administrative Directives and standards and policies and procedures of the site where assigned, including those of professional organizations such as ACA, NCCHC, etc. Employee must treat every other member of the CorrHealth team, all correctional personnel, all inmates and third parties in the facility with the proper dignity and respect. Actions or communications that are inappropriate or degrading will not be tolerated.