Head of Customer Success

About the Company

Prominent organization specializing in language analytics & recruitment services

Industry
Human Resources

Type
Privately Held, VC-backed

Founded
2015

Employees
11-50

Funding
$11-$25 million

Categories

• Enterprise Software
• Human Resources
• Natural Language Processing
• Recruiting
• SaaS
• Software
• Consulting
• Agency
• Technology
• Information Technology & Services

Specialties

• Recruiting
• PeopleTech
• Job Descriptions
• Job Posts
• Diversity
• Applicant Tracking System
• Salaries
• Editor
• Recruiting Analytics
• Recruiting Operations
• Talent Analytics
• and Talent Acquisition Enablement

About the Role

The Company is seeking a Head of Customer Success to lead and manage the customer success team. The successful candidate will be responsible for ensuring the overall satisfaction and retention of customers who use the company's platform. This role involves developing and implementing strategies to enhance the customer experience, overseeing customer onboarding and training, and serving as the primary point of contact for escalated customer issues. The Head of Customer Success will also work closely with the sales and product teams to communicate customer feedback and drive product improvements.Candidates for the Head of Customer Success position at The Company should have a strong background in customer success or account management, preferably in a SaaS or technology-related industry. The role requires excellent communication and interpersonal skills, the ability to build and maintain strong customer relationships, and a strategic approach to customer success. A proven track record of meeting and exceeding customer retention and satisfaction goals is essential. A Bachelor's degree in business, marketing, or a related field is typically required, and experience with CRM software is a plus. The ideal candidate will be a proactive leader with a passion for customer advocacy and a deep understanding of the principles of customer success.

Hiring Manager Title
Chief Executive Officer (CEO)

Travel Percent
Less than 10%

Functions

• Product Management
• Information Technology