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About Indico Data
Historically companies have had to choose between speed or accuracy in their intake decisions. That’s a problem because the inability to quickly intake documents in any format and accurately make decisions, inhibits your growth and frustrates your customers.
Choose speed over accuracy and you risk making poor, inaccurate decisions which can increase your loss ratio and lead to noncompliance. Choose accuracy overspeed and you risk losing out to more nimble competitors, frustrating your customers and missing out on new business entirely – this is the intake dilemma.
With Indico Data, you no longer have to choose. Indico Data resolves these major intake issues for document-intensive industries by automating intake workflows for even the most unstructured document types, freeing experts from tedious, manual tasks, allowing them to deliver more business value.
With Indico Data, businesses can now:
- Automate the intake and processing of all documents
- Reduce the cycle time and cost of their intake process
- Increase customer satisfaction and profitability through better intake decisions
Indico is the intelligent intake solution automating critical middle office workflows across insurance, banking, real estate and healthcare driving better decisions with better data.
About the Position
We are looking for a Customer Success Manager to help maintain and grow Indico existing business within the Indico Customer portfolio, reporting to our Sr. Director of Customer Success. While still an early-stage company, we have gained momentum in attracting and retaining customers from the Fortune 1000 in the Financial Services and Insurance Markets. The explosive interest in artificial intelligence combined with the rapid growth in enterprise automation makes this an ideal time to establish our leadership in the space.
As a Customer Success Manager, you will be a part of the front lines and play an important role in bridging the gap between our Customers, Indico product management, solution engineering, dev ops and product engineering teams. Your work will involve interacting directly with Customers to build Client/Vendor relationships, supporting their use of Indico IPA and showcase features of the Indico platform that will promote the expansion of Indico within that Company. You will also be responsible for managing the onboarding of new Customers and ensuring that their use cases that leverage Indico IPA are successful. Each customer presents new challenges and requirements, because of this the ideal candidate will be able to adapt quickly to each new situation and design solutions that not only showcases Indico’s machine learning platform, but also be an advocate for the Customer within Indico to help promote their requirements and feedback recommendations to the necessary Indico Teams.
\nResonsiblities
Indico is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
EXTERNAL RECRUITERS
Approval Requirement
The use of external recruiters/staffing agencies requires prior approval from our People Operations Team. The People Operations Team at Indico requests that external recruiters/staffing agencies not to contact Indico employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Indico.
Unsolicited Resumes
Indico will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the People Operations Team and the external recruiter/staffing agency does not create any implied obligation on the part of Indico.
#BI-Remote
Full Time
IT Outsourcing & Consulting
$115k-162k (estimate)
03/13/2024
05/12/2024
indico.io
Boston, MA
25 - 50
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager REMOTE positions, which can be used as a reference in future career path planning. As a Customer Success Manager REMOTE, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager REMOTE. You can explore the career advancement for a Customer Success Manager REMOTE below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.