Job Title: Customer Success and Operations ManagerCompany: Sonde HealthLocation : Can be based anywhere in the USJob descriptionSonde Health is the global leader in voice-based health tracking and data insights. Sondes vocal biomarker API/SDK serves enterprise apps and devices spanning consumer wellness to population health. Leveraging a best-in-class voice data set and clinical research with over 1.2 million samples from 85,000 individuals on four continents, Sonde uses advanced audio signal processing, speech science, and AI/machine learning to sense and analyze subtle vocal changes due to changes in a persons physiology to provide key insights into health and well-being.We are seeking a dynamic and experienced Customer Success and Operations Manager to join our team. This person will manage enterprise-level partner relationships, offering a blend of product and commercial support throughout the partner lifecycle. The ideal candidate will be responsible for ensuring seamless product integrations and successful launches, as well as driving long-term value for both Sonde and our enterprise customers. If successful, this person will play a pivotal role in how Sonde maintains and expands revenue per customer.Key responsibilities1. Partnership Management Serve as the primary point of contact for enterprise partners post-contract, ensuring a smooth transition from sales to operationsLead the successful integration of our products onto partner platforms, coordinating with technical teams to ensure timely and effective implementationManage and strengthen partner relationships, identifying opportunities for growth and addressing challenges proactively2. Customer Success Conduct regular meetings with partners to deliver updates on partnership metrics, discuss feedback, and drive continuous improvementMonitor and maximize partner satisfaction, taking the lead in resolving any issues and ensuring a high level of partner engagementGain a deep understanding of partner objectives and align them with our solutionsDevelop strategies to extend and expand commercial relationships, identifying upsell and cross-sell opportunities3. Product Management Coordinate internal resources, including technical and product teams, to meet partner requirements and delivery schedulesPrioritize product features and enhancements based on enterprise customer feedback and market trendsEnsure that all partner-related activities comply with company policies and procedures4. Operations Establish a feedback loop with partners, gathering insights to continuously refine products and servicesCollaborate with internal and external teams on project planning and execution, ensuring partner expectations are metMonitor integration progress and find ways of improving Sondes value deliveryPrepare and present regular reports on partnership performance, including achievement of KPIs and ROI5. Team Collaboration Collaborate with sales, marketing, product, engineering, data science and other technical teams to align strategies and optimize partner successAct as a liaison between partners and internal teams, ensuring clear communication and alignment of objectivesSkillsHands on , pragmatic with an ability to simply get things doneExcellent verbal and written communication skillsStrong determination and excels at problem solvingAnalytical mindset with the ability to translate partner needs into actionable insightsStrong organizational skills and can manage multiple projects and deadlinesAbility to work independently and collaboratively to drive project completionComfortable working in a fast-paced and dynamic environmen tQualificationsBachelors degree in business, marketing, engineering, or a related fieldMinimum of 5 years of experience in customer success, account management, or a related role, preferably in a technology or SaaS environmentProven ability to build and maintain relationships with clients and cross-functional teamsStrong technical acumen with the ability to grasp complex product solutions and explain their value to partnersBenefitsCompetitive salary and performance-based bonusesExcellent health, dental, and vision insuranceRetirement savings planGenerous vacation and leave policiesOpportunities for professional growth and developmentWhy join Sonde HealthBy joining Sonde Health as a Customer Success and Operations Manager , you are stepping into a role that is essential for our partners and our company's continued growth. You will be the linchpin in maintaining robust partner relationships, driving partner satisfaction, and fostering the ongoing enhancement of our innovative products. Your commitment to exceptional service will be instrumental in our mission to empower individuals to take charge of their health and wellbeing and positively impact their lives with our technology.Powered by JazzHR#J-18808-Ljbffr

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