8 Client Success Manager - REMOTE Jobs in Boston, MA
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Veradigm is Hiring a Remote Client Success Manager - REMOTE
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
**This is a REMOTE opportunity**
Support a Team of Go-Getters
The Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The CSM promotes client retention and overall client satisfaction. Understands the technical side of projects and provides insight and tips on how-to Product features, troubleshoots client issues, and provides resolution. Providing the ultimate client experience is our goal, which will be achieved through persistence while supporting our clients.
Are you the right fit?
Are you passionate about identifying solutions to problems? Do you do well in a fast paced environment? Are you an avid fan of health care data? Are you typically considered adaptable? Are you driven to make change that improves the client experience? Are you looking for an fun yet professional work environment?
What you will contribute:
- Providing technical support to users by researching issues, answering questions, troubleshooting problems, escalating issues, providing solutions training by guiding clients through corrective steps, and documenting solutions
- Improving client reference materials by updating existing materials or creating new materials as needed
- Participating in the development of client training programs by identifying areas for improvement and creating instructional materials
- Performing to SLAs according to client service agreements
- Improving system performance and function by identifying gaps and problems and recommending changes
- Continually improving subject matter expertise by participating in educational opportunities and maintaining personal networks
The ideal candidate will have:
- Bachelor's Degree (Preferred)
- 2-4 years relevant work experience (Preferred)
- Prior customer service or systems admin experience in a software product
- Experience with AWS, S3, IIS, Aginity, or Microsoft SQL Server (Preferred)
- Experience with medical claims or risk adjustment data (Preferred)
Knowledge, Skills and Abilities
- Strategic Thinking / Thought Leadership
- Client Health Awareness & Management
- Client Advocacy
- Veradigm Market and Product Awareness
- Client Expectations Management
- Initiative
- Analytical Proficiency
#LI-REMOTE
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
Veradigm' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.
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Job Summary
Full Time
$118k-164k (estimate)
04/27/2024
05/01/2024
veradigmhealth.com
Chicago, IL
<25
Related Companies
The following is the career advancement route for Client Success Manager - REMOTE positions, which can be used as a reference in future career path planning. As a Client Success Manager - REMOTE, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager - REMOTE. You can explore the career advancement for a Client Success Manager - REMOTE below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
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