Description

Intake and Stabilization Manager

Job Description

EXEMPT: Yes SALARY LEVEL: $64,480

DEPARTMENT: Financial Stability LOCATION: Main Office, Santa Rosa

REPORTS TO: Director of Community Services HOURS: Full-Time 

Date: 9/7/2023 APPROVED BY: Human Resources Director

AGENCY BACKGROUND: The mission of Community Action Partnership of Sonoma County (Community Action) is to partner with low-income families and individuals to help them to achieve economic and social stability, to build community, and to advocate for social and economic justice. Community Action operates a wide variety of programs benefiting low-income Sonoma County residents.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Community Action Partnership of Sonoma County is an Equal Opportunity/Affirmative Action Employer. Affirmative action involves determining areas of workforce under-representation, locating qualified protected class candidates by enlarging the recruiting base and developing the skills they need to succeed in those new positions.

Our obligations in this area stem from not only adherence to various state and federal regulations, but also from our commitment to create a culture of inclusiveness and diversity where members of our community thrive and are able to reach their full potential.

SUMMARY OF POSITION: 

The Intake and Stabilization Manager, under the supervision of the Director of Community Services, will oversee the management of disaster response and financial coaching and its supporting teams. Oversight will include program compliance, continued improvement and development of policies and procedures, program sustainability through fundraising and development goals, identification of funding sources, grant writing and outreach strategies. The Intake and Stabilization Manager manages staff in the day to day performance of their jobs. The Intake and Stabilization Manager will ensure that the department objectives are met, adheres to approved budgets and meets and contributes to the agency’s mission and goals. This position holds authority for department personnel actions and will have extensive knowledge of department processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include but are not limited to the following:

• Accomplishes strategic objectives by overseeing program activities.
• Communicates job expectations by planning, monitoring, appraising job results and reviewing job contributions
• Ensures adequate staffing and oversees recruitment, interviewing and selection process in cooperation with HR department
• Meets financial objectives by preparing an annual budget with coordination from the Fiscal department and overseeing program expenditures
• Meets program objectives by overseeing services and data quality
• Ensures compliance with stated program objectives and funder reporting requirements
• Plans and reviews compensation actions and enforces policies and procedures
• Ensures the completion and maintenance of required reporting and data collection including overseeing spreadsheets, procedure manuals and policies in coordination with the content specialists
• Oversees and contributes to program sustainability through funding acquisitions and grant writing 
• Assist their supervising Director with program and agency budget planning
• Analyze program data from continued program improvement and assists with overall agency data requirements with the Director of Services 
• Oversee and maintain documentation of program staff reviews, disciplinary actions and regular team communications
• May be responsible for special community events to publicize the program and agency
• Perform other duties as assigned

Requirements

REQUIRED SKILLS/ABILITIES: 

• Excellent communication skills
• Excellent customer service
• Strong logistical organization skills
• Ethical conduct
• Ability to work independently with minimal direction
• Ability to solve problems and think creatively
• Self-directed with sharp attention to detail
• Self-motivated and have the initiative to take on projects with minimal supervision in timely manner
• Ability to work within a close-knit team environment
• Commitment to social justice and community organizing principles

IN ADDITION TO ABOVE: 

• Proficiency in Microsoft software programs (i.e., Excel , Word and Powerpoint) and Internet usage.
• Proficiency in platforms such as Google Documents and Google Drive

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors degree required or equivalent experience.
• Previous non-profit or government agency experience preferred.
• 3 years of disaster response and/or financial coaching experience
• 2 years of management experience
• Strong organization, time management, interpersonal and communication skills.
• Strong written and verbal skills
• Knowledge of and sensitivity to culturally diverse groups and persons from low-income families.

PREFERRED EDUCATION AND EXPERIENCE:

Same as above.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is frequently required to sit; use the computer keyboard and mouse, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee may occasionally be required to stand, walk, stoop, crouch, and lift/move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.