The Program Manager, Sam Jones Hall oversees the operations of Sam Jones Hall. The Program Manager, Sam Jones Hall provides leadership for the operation of 24-hour facilities embracing Housing First principles and practices to administer housing-focused shelter services for all residents. The Program Manager, Sam Jones Hall manages all shelter operational functions for Sam Jones Hall including the supervision of shelter staff in daily activities and provision of services for participants through the use of agency programs and services and the services of partner agencies.

The Program Manager, Sam Jones Hall, is responsible for staff schedules, facilitation of staff meetings, and professional and skill development for staff members. The Program Manager, Sam Jones Hall holds direct oversight of the intakes into Sam Jones Hall and will ensure the program is in compliance with the agency policy and procedure. 

The Program Manager, Sam Jones Hall manages the operational budget and interactions with partner agencies and the neighborhood community. The Program Manager, Sam Jones Hall is responsible for maintenance of all operational and client documentation, including case records. The Program Manager, Sam Jones Hall ensures compliance with policy and procedures, implements best practices, and supports the Performance Quality Improvement (PQI) for program improvement.

Dimensions

Staff: Supervision (2-30), Direct Reports (3-5), Volunteers (15-20)

Budget: Management of programmatic expenses

Agency-wide Committees: Management Workgroup

Safety Steering Committee

Essential Functions

1. Supervise and support assigned Sam Jones Hall staff members to succeed in daily work meeting agency requirements. Ensure that employee training provides skill development and meets best practice standards, funding requirements, and all data collection guidelines.
2. Provide response to red level incidents in off duty hours as assigned. 
3. Partner with HR in the recruitment and interviewing of new staff members. Plan and facilitate regularly scheduled staff meetings. Ensure employee training provides skill development, meets best practice standards, funding requirements, and all data collection guidelines.
4. Assist in the management of all assigned contract budgets, including monthly review of revenue and expense activity. Ensure all grant funding requirements are managed. Make recommendations for improvements in efficient program performance and operations.
5. Oversee timely and accurate administrative processes including completion of payroll/timekeeping approvals and reporting.
6. Support the collection, aggregation, and analysis of data in the Homeless Management Information System (HMIS), Data Link, ETO, and other software programs to ensure grant compliance and to support program improvement. Complete monthly, quarterly, and annual reports as assigned. Assist with requests for data and reporting to ensure compliance with grants and funding agency requirements and continuous improvement.
7. Provide strong, clear, and consistent communication with other agency programs and with external partners to ensure collaborative relationships that assist participants in accessing permanent housing and to provide support services. Attend all required meetings internally and externally to ensure program goals are achieved.
8. Monitors facility maintenance of Sam Jones Hall and the implementation of safety protocols and the site safety plan in coordination with the Director, Facility Operations. Submit work orders as needed.
9. Respond to programming needs in crisis situations with flexibility and compassion for the residents that we serve and to support the needs of staff members.
10. Ensure implementation of program policies and procedures in line with best practice standards. Implement performance and quality improvement process in compliance with agency’s process.
11. Oversee the maintenance of case records and case record reviews to monitor participant progress and operational documentation, ensure HIPAA compliance, and assure that corrective actions are made to all case records as indicated by case record review reports. Support the performance and quality review process and continuous improvement.
12. Participate in professional development opportunities and trainings based on performance reviews, to support grants and contracts compliance, best practice standards, and quality improvement
13. Provide direct supervision to the Site Supervisor to support their success in each of their essential functions. 
14. Build and maintain collaborative relationships to assist participants in accessing services, shelter, and permanent housing.
15. Build trusting relationships with persons experiencing housing instability and develop a rapport that leads to acceptance and openness to seeking help.
16. Build long-lasting relationships with community partners. Meet with community partners to discuss assisting participants in ending their period of homelessness and providing support services.
17. Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.

Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Other Responsibilities

1. Work with the Diocese of Santa Rosa and local parishes as appropriate and requested.
2. Perform other related duties as assigned.

Agency Culture

It is essential that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values.
• A commitment to excellence in everything we do.
• A commitment to performance and quality improvement.
• A commitment to outcomes and measured results.
• A commitment to innovation and to what is possible.

Education, Experience and Skills Required

1. Bachelor’s degree and two to three years’ experience working with marginalized populations; and collectively three to five years’ supervisory and management experience required; four to six years’ experience working with homeless/marginalized populations may be considered as a substitution for a degree.
2. Demonstrated ability to implement and manage budgets. 
3. Ability to accurately collect and report on data required for grants and other funding sources.
4. Ability to lead, organize, inspire people from all walks of life; understanding of people from different cultures and value systems and understanding of the causes of poverty and vulnerability.
5. Computer literacy required, including experience with Microsoft 365. Ability to teach and supervise others in how to implement online tools.
6. Excellent written and verbal communication, organizational skills, conflict resolution, and problem-solving skills.
7. Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers of all ages and socio-economic backgrounds. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
8. Passion and enthusiasm for the mission of Catholic Charities and its clients.
9. Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
10. Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies, prior to start of employment.
11. Bilingual (English/Spanish) preferred, but not required.

Job Analysis/Job Description Physical Requirements

Never (N)

Occasionally (O) = Up to 3 Hours per Day

Frequently (F) = Up to 6 Hours per Day

Constantly (C) = Up to 8 Hours per Day

Equal opportunity employer

Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.

CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.