The Participant Advocate (PA) II is responsible for providing operational support and oversight at an emergency shelter location during an assigned shift that may include day, swing or graveyard. The Participant Advocate II is an elevated shelter staff position that has increased responsibility and demonstrated competency for working with individuals and/or families experiencing homelessness. The Participant Advocate II ensures that all interactions with participants are housing focused. The position facilitates safe operations of on-site communal programming and other day-to-day shelter activities. This position responds to participant requests, explains and facilitates shelter expectations, and shares information and referrals as appropriate for obtaining housing. The Participant Advocate II participates in agency and countywide data tracking efforts including data entry into Homeless Management Information System (HMIS). Under the direction of a shelter Participant Advocate III or Program Coordinator, the Participant Advocate II performs special shelter projects and assigned work assignments. The Participant Advocate II helps register and screen incoming clients, completing required forms, and monitoring communal health and safety. The Participant Advocate II’s knowledge and understanding of relevant resources is housing focused, trauma informed, and oriented toward individual / family resilience.

Essential Functions

1. Demonstrate Housing First ideals in on-going housing-focused conversations with participants. Research local housing opportunities and share with participants in coordination with Case Management.

2. Learn and utilize harm reduction and motivational interviewing concepts and strategies.

3. Work an assigned shelter shift (day, swing, night), performing necessary duties under minimal supervision.

4. Assist with conflict resolution, encouraging positive methods of problem solving, respectful communication and self-restraint, discern when to disengage and when to request for assistance from others.

5. Assist with supervision of community volunteers and shelter participants, ensure that volunteers and shelter participants meet all agency and program requirements.

6. Learn and maintain an in-depth knowledge of agency and partner resources, build relationships with staff of partner agencies to facilitate communication and referrals, use referral processes and train volunteers to use them.

7. Cleaning and sanitation duties as required, occasional work with biohazards.

8. Maintain documentation and enter and track all necessary information for communicating with co-workers. Support shelter facility on data quality and contract compliance.

9. Complete program intake and exit paperwork, accurately, timely, and with minimal errors, input information accurately and timely into the Homeless Management Information System (HMIS).

10. Responsible for leading an assigned area of responsibility within shelter.

11. Provide on the job training for Participant Advocate I’s.

12. Attend staff meetings and in-service trainings. Support other shelter staff in accessing and utilizing agency tools and trainings. Facilitate workshops or coordinates shelter housing-related activity.

Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Other Responsibilities

1. May assist in food preparation for client meals.

2. Work with Diocese of Santa Rosa and local parishes as appropriate and requested.

3. Perform other related duties as assigned.

Agency Culture

It is essential that all employees of Catholic Charities aspire to the following:

· A commitment to the agency’s mission, vision, and values.

· A commitment to excellence in everything we do.

· A commitment to accreditation as well as performance and quality improvement.

· A commitment to outcomes and measured results.

· A commitment to innovation and to what is possible.

Education, Experience, and Skills Required

1. High School Diploma, one to two years successful work as a Participant Advocate I or verified successful equal work experience required. Associates Degree in a social service or related field or bachelor’s degree preferred.

2. Strong written and verbal communication, organizational, conflict resolution and conflict resolution skills. Ability to learn and apply various engagement techniques to a variety of situations.

3. Understanding of causes of homelessness, experience working within social services and familiarity with community resources. Knowledge of Housing First principles and methods preferred.

4. Computer literacy required, including experience with Microsoft 365, and Excel.

5. Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.

6. Ability to work under pressure with a positive, solution-oriented approach.

7. Have working knowledge of relevant community resources.

8. Passion and enthusiasm for the mission of Catholic Charities and its clients.

9. Food Handlers certification must be obtained within thirty days months of transfer to this position or hiring date.

10. Must become certified in CPR and First Aid within six months of transfer to this position or hiring date.

11. Bilingual (English/Spanish) preferred.

12. Possess valid driver's license; at least state required minimum of auto insurance. Must be willing and able to travel between agency sites.

13. Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies, prior to start of employment.

Equal opportunity employer.

Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.

CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.