Founded in 2012, Cloud Imperium Games creates cutting-edge video games that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make video game history.

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”.

Cloud Imperium Games is seeking a Sales Operations Manager

Responsibilities:

• Manage all tactical and operational aspects associated with sales initiatives and projects, encompassing new product launches, the development and execution of sales and pricing strategy, physical merchandise, and vendor relationships to drive revenue growth.
• Collaborate with Marketing teams to implement and execute sales efforts in alignment with the overall business objectives, ensuring consistent messaging and strategies.
• Oversee, evaluate, and optimize sales processes, task management and automation, integration of related applications and tools, and identify areas for improvement.
• Responsible for entering data accurately and maintaining the integrity of the Sales team databases, department documentation, and best practices.
• Drive communications with cross-department stakeholders to align and inform on sales strategies that support the broader Marketing initiatives and enhance customer experience.
• Collaborate with the Sales Director, Marketing Art team, and vendors to create and launch new merchandise products that appeal to current trends and upholds brand strategy.
• Work with the online Publishing team to manage the release, updates, and/or removal of all e-Commerce products, both digital and physical.
• Serve as the primary liaison between the Sales team and other select teams or departments.
• Manage deadlines in a fast-paced environment while keeping a focus on both delivery dates and the upkeep of product integrity.
• Support the sales team and collaborate to understand their needs to provide effective solutions for effective decision-making.

Requirements:

• Proven 3 years’ experience in Sales Operations, eCommerce, or similar role with familiarity with Games as a Service business model.
• Data driven mindset with experience using data to inform business strategy and planning.
• Creative, reliable, positive, dynamic, and solutions oriented.
• Have a keen eye for details, particularly as related to dates, timelines, and costing.
• Excellent understanding of sales principles and customer service practices.
• Ability to successfully manage multiple projects and priorities concurrently.
• Thrives in a fast-paced and dynamic environment where flexibility and teamwork are vital.
• Intermediate expertise with Microsoft Excel, Confluence, JIRA, AirTable, Trello or similar.

This position is offered at our Austin Studio by Cloud Imperium Games Texas LLC.

Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently alleged to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info@cloudimperiumgames.com with any information you may have.