You haven't searched anything yet.
Fixed Operations Manager Job Description EXEMPT | |||||||||||
Basic Function | |||||||||||
Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading | |||||||||||
organic revenue growth and developing Technicians at a limited number of work-sites. | |||||||||||
Essential Duties & Responsibilities | |||||||||||
Leadership | |||||||||||
Acts as Team Leader and mentor to Technicians | |||||||||||
Maintains daily contact with Technicians both in-person and over-the-phone | |||||||||||
Schedules Technicians and distributes work-load | |||||||||||
Works with DM/ROD/RVP to insure staffing levels meet existing and upcoming new business needs | |||||||||||
Hires new Technicians and coordinates the smooth transition through orientation into regular service | |||||||||||
Ensures Technicians receive appropriate technical support to maximize production | |||||||||||
Shares methods, aids, and techniques to enhance Technician performance | |||||||||||
Identifies high-potential Technicians and schedules advanced and cross training opportunities | |||||||||||
Communicates employee strengths and opportunities for improvement | |||||||||||
Provides balanced "in-the-moment" feedback | |||||||||||
Proactively addresses performance deficiencies and takes steps to correct | |||||||||||
Writes development plans when necessary | |||||||||||
Authors and conducts formal performance reviews annually | |||||||||||
Operations | |||||||||||
Acts as the "Pivot-point" between customers, Technicians, and home office | |||||||||||
Initiates new business relationships at auctions, rental agencies, and auto dealers | |||||||||||
Builds on current customer relationships to effectively expand into new services | |||||||||||
Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration. | |||||||||||
Conducts weekly/monthly utilization review of client/department accounts | |||||||||||
Checks the quality of reconditioned repairs to ensure Company standards | |||||||||||
Utilizes quality checks as aids to create additional revenue opportunities | |||||||||||
Leads monthly Technician meetings to share the happenings and direction of the Company | |||||||||||
Checks the quality of reconditioned repairs to ensure Company standards | |||||||||||
Utilizes quality checks as aids to create additional revenue opportunities | |||||||||||
Improves personal sales skills, knowledge, and abilities | |||||||||||
Administrative | |||||||||||
Oversees compliance with all facility regulatory standards and Company policies | |||||||||||
Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly | |||||||||||
Manages supply levels and inventories while controlling shop waste | |||||||||||
Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code | |||||||||||
Prepares operational updates and Technician performance reports | |||||||||||
Qualifications | |||||||||||
Experience coaching and managing team performance | |||||||||||
Background managing multiple projects with various timelines and often conflicting priorities | |||||||||||
Service orientation with ability to work across sales channels to create added value | |||||||||||
Demonstrated presentation skills | |||||||||||
Credible and persuasive communicator and active listener | |||||||||||
Solid understanding of financial results and material costs | |||||||||||
Proper judgment and common-sense decision-making when solving problems and creating solutions | |||||||||||
Knowledge of pertinent local and federal environmental, health, and safety regulations | |||||||||||
Full Time
Consumer Services
$106k-133k (estimate)
04/24/2024
04/27/2024
dentwizard.com
WEST BEND, WI
1,000 - 3,000
1983
Private
DEAN CHRISTIAN
$200M - $500M
Consumer Services
Dent Wizard is a provider of automotive reconditioning services that includes car carpet dyeing, headlight restoration, and paint chip repair.
The job skills required for Operations Manager include Leadership, Customer Service, Problem Solving, Presentation, Decision Making, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.